why i cant sign in minecraft

Hi Ery Oproiop, 

I understand how frustrating it can be when Minecraft shows a black screen right after you try to sign in on your Android phone, especially after you already tried resetting the app and the sign-in still does not complete. 

To help narrow this down, could you please confirm a few details? 

• Does the black screen appear inside the Minecraft app, or does it appear after a Microsoft sign-in page opens in the browser? 
• Are you using Microsoft Edge as the default browser on your Android phone? 
• Can you sign in to your Microsoft account directly from Microsoft Edge by going to https://account.microsoft.com 
• Does the same issue happen if you switch between Wi-Fi and mobile data? 
• What is your Android version, Minecraft version, and Microsoft Edge version? 

In the meantime, please try the steps below: 

1. Update the related apps 

• Please open the Google Play Store and check for updates for Microsoft Edge, Minecraft Android System WebView, Google Play Services 
• After updating, restart your phone and try signing in again. 

2. Clear cache and cookies in Microsoft Edge 

• Open Microsoft Edge. 
• Tap the three-dot menu. 
• Go to Settings > Privacy and security > Clear browsing data. 
• Select Cookies and site data and Cached images and files 
• Tap Clear data. 
• Close Edge completely, reopen it, and try signing in again. 

3. Test Microsoft account sign-in directly in Edge 

• Please open Microsoft Edge and visit https://account.microsoft.com 
• Try signing in with the same Microsoft account you use for Minecraft. 

4. Check your Edge profile sign-in status 

• Open Microsoft Edge > Settings. 
• Tap your profile/account name. 
• Check whether your account is signed in correctly. 
• If there is any sync or profile sign-in error, please sign out and sign back in. 
• After that, reopen Minecraft and try the sign-in again. 

5. Try another network 

• Please try signing in again using a different network, such as switching from Wi-Fi to mobile data, or from mobile data to Wi-Fi. 

While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding.  

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On Minecraft: Bedrock Edition, a black screen after sign-in usually means the game is having trouble loading content or is hitting an error right after login.

Try these steps on the phone:

1. Fully close Minecraft and restart the device
   • Close Minecraft from the app switcher so it is not running in the background.
   • Restart the phone and try launching Minecraft again, then sign in.
2. Check for Minecraft updates
   • Open the app store on the phone.
   • Check if there is an update for Minecraft and install it.
3. Clear Minecraft data (this can remove local worlds/skins, so back up if needed)
   • Go to the phone’s Settings > Apps > Minecraft.
   • Force stop the app.
   • Clear cache first and try again.
   • If it still shows a black screen, clear storage/data and then sign in again.
4. Check the Minecraft content log (if using Bedrock with Creator options)
   • In Minecraft settings, go to the Creator menu and enable the Content Log GUI and file logging if available.
   • Try to sign in again; if the game loads far enough, any content errors will appear in the content log GUI.
   • Use the Content Log History button on the profile screen or press Control + H (where supported) to see previous messages.
   • Errors and warnings in this log can show which content (texture packs, behavior packs, etc.) is causing the black screen.
5. Remove or disable custom packs
   • If any custom resource/behavior packs or marketplace content are active, disable them and try signing in again.

If the game still will not go past the black screen after these steps, collect the content log file from the logs folder for the device (for example, on Android under *root storage location*/games/com.mojang/logs) and share it with Minecraft Support so they can see the exact error.

References:

• Content Error Log