How to fix touchpad issues after windows update on my hp elitebook x360 1030 g2

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How to fix touchpad issues after windows update on my hp elitebook x360 1030 g2

Stephen Ajayi 0

After Windows Update R25H my hp elitebook x360 1030 g2 touchpad stopped working. I have tried all suggestions online including hard power off, Windows Update, ON/OFF/ON the touchpad, updated driver, deleted driver and rebooted e.t.c but all didn't work. Tried the bios the touchpad works in bios mode, but not in windows.

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Answer 1

Sin-D 9,665 Microsoft External Staff Moderator

Hi Stephen Ajayi,

I understand your touchpad stopped working in Windows after the recent update, even though it still works in BIOS. Please try the following:

1, Check if the touchpad device is hidden/disabled

Press “Windows + X” > Device Manager
Expand “Human Interface Devices” and “Mice and other pointing devices”
Click “View” > “Show hidden devices”
Look for:
- “HID-compliant touchpad”
- “I2C HID Device”
If found:
- Right-click > “Enable device” (if available)

2, Roll back the driver

In Device Manager, right-click your touchpad device
Select “Properties” > “Driver” tab
Click “Roll Back Driver” (if available)

3, Install HP-specific driver

Even if you already tried reinstalling:

Go to HP support for your model
Download the original Synaptics/ELAN touchpad driver
Install manually > restart

Windows Update may install a generic driver that breaks I2C touchpads.

4, Check if the I2C device has an error

In Device Manager, expand “System devices”
Look for “I2C HID Device”
Check if there is:
- Yellow warning icon
- Error in “Device status”

If yes, this confirms a driver/communication issue

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Sin-D 9,665 Reputation points Microsoft External Staff Moderator

2026-05-04T03:54:16.4566667+00:00

Hi Stephen Ajayi,

Have you had the chance to check my answer yet?

Please do keep me updated.
Stephen Ajayi 0 Reputation points

2026-05-04T06:40:36.9366667+00:00

Thank you for your suggestions.

I have tried all the options suggested and some other ones like hard shutdown but still didn't work.

With Option 1 sometimes the touchpad works just before login into Windows and the mouse pointer disappears and stopped working after login. This is not consistent. Now it has disappeared completely.

External mouse works without stress. But not an option for me, it's an extra load.

I tried rollback and Windows Update but no solution from the stress.
Sin-D 9,665 Reputation points Microsoft External Staff Moderator

2026-05-04T07:07:01.2033333+00:00
Hi Stephen Ajayi,

Thank you for the detailed update.

1, Check if a startup service is disabling the touchpad

Press “Windows + R” > type “msconfig” > Enter

Go to “Services” tab

Check “Hide all Microsoft services”

Click “Disable all” > Restart your PC

This helps confirm if a third‑party or OEM service is disabling the touchpad after login.

2, Test in Safe Mode

Hold Shift and click “Restart”

Go to “Troubleshoot” > “Advanced options” > “Startup Settings” > Restart

Press 4 (Safe Mode)

Check if the touchpad works there after login

If it works, confirms a driver/software conflict

If not, likely deeper driver issue

3, Reinstall the I2C controller

Open Device Manager

Expand “System devices”

Right‑click “I2C HID Device” > “Uninstall device”

Restart the PC

Windows will reinstall it automatically

4, Temporarily prevent Windows from reinstalling a bad driver

Open Device Manager > Touchpad device > “Properties”

Go to “Driver” tab

Note the driver provider (e.g., Microsoft vs HP)

If it keeps reverting to Microsoft generic driver, you may need to force install the HP OEM driver.
Stephen Ajayi 0 Reputation points

2026-05-04T10:20:19.4933333+00:00

Thanks for coming back on the possible resolution. I've tried options 1-3 but the touchpad is not working and no mouse pointer showing.
Stephen Ajayi 0 Reputation points

2026-05-04T10:24:21.82+00:00

The option 4: the driver provider is Microsoft.

Version: 10.0.26100.1150
Stephen Ajayi 0 Reputation points

2026-05-04T16:58:51.1933333+00:00

This is HP Elitebook x360 1030 G4
Sin-D 9,665 Reputation points Microsoft External Staff Moderator

2026-05-05T04:13:13.83+00:00
Hi Stephen Ajayi,

Thank you for confirming those details. Please try these targeted steps:

1, Force install the correct HP touchpad driver

Go to the official HP support page for your model

Download the Touchpad driver (Synaptics/ELAN) for your device

Open Device Manager

Right-click the touchpad (or unknown device) > “Update driver”

Select “Browse my computer for drivers”

Point to the folder where you extracted the HP driver

This forces Windows to use the OEM driver instead of the generic one.

2, Prevent Windows from overriding the driver

After installing the correct driver:

Press “Windows + R” > type “sysdm.cpl” > Enter

Go to “Hardware” tab > “Device Installation Settings”

Select “No (your device might not work as expected)”

Save changes

3, Check if the device appears as “Unknown device”

In Device Manager > Other devices

If you see an unknown device > install the HP driver on it manually

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How to fix touchpad issues after windows update on my hp elitebook x360 1030 g2

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