App error Code

Hi,

Which app is causing the error?

Have you tried reinstalling the app to see if that resolves the issue?

Thanks

The error message suggests the app is no longer compatible with the current Windows state after the update, which can happen if system files, drivers, or the app itself were affected when the laptop powered off during use.

Use these steps to recover:

1. Update Windows and device drivers
   Older or partially updated drivers can cause apps to fail after an update.
   • On Windows 10:
     1. Select Start.
     2. Go to Settings > Update & security > Windows Update.
     3. Select Check online for updates from Microsoft Update.
     4. Install all available updates and restart.
   • After that, update key drivers (video card, printer, mouse, keyboard) from each device manufacturer’s website, then restart again.
2. Fully remove and reinstall the app
   • Uninstall the app from Settings > Apps > Apps & features.
   • Restart the PC.
   • Reinstall the app from its original source (Microsoft Store or vendor installer).
3. If the app was installed before a major OS change
   If the app was originally installed on an older Windows version and only broke after a big upgrade (e.g., 8 → 8.1 or 10 → 11), this is similar to known issues where apps stop launching after an OS upgrade. In such cases, installing the relevant post-upgrade fix (for that OS version) resolves the “app won’t start” behavior. For Windows 8.1/Server 2012 R2 this is done with update KB2923528; for Windows 10/11 the equivalent fix is delivered through Windows Update, so ensuring all updates are installed is critical.
4. If the app still fails
   • Check if the app has a newer version compatible with the current Windows build (on the vendor site or Microsoft Store). Some apps only work on specific device types or OS versions; if the app flags a compatibility issue, a different version may be required.
   • If the error persists only with this one app and other apps work, contact the app’s publisher with the exact error text and Windows version.

If multiple apps are failing or Windows Update itself shows errors, an in-place repair upgrade of Windows 10 using the ISO (keeping files and apps) may be required to repair corrupted system components before reinstalling the app.

References:

• I get a "stopped working" error when I start Office applications on my PC
• Application cannot be started after upgrading to Windows 8.1
• i get this code when i try to update windows 0x8007041D. - Microsoft Q&A
• Apps downloaded from MS store not working at all - Microsoft Q&A
• Office 2021 desktop apps fail to open, cannot restore or uninstall - Microsoft Q&A