Unreadable product key

Hi, good day!

Please try to check your purchase records, sometimes the product key is in your order confirmation email, depending on where you bought it.

If you bought a boxed key and the scratch-off ruined it, the store where you purchased it should be your first stop. Retailers are usually supposed to handle defective keycards. If they can’t help, then I recommend contacting Microsoft directly. Have proof of purchase ready (receipt, photos of the damaged card, order ID). They may be able to verify and replace it.

Please visit the link below to contact customer support live chat.

https://support.microsoft.com/contactus/

Make sure to sign in your Microsoft Account

Select the product you need help with

Click "Get Home support" then describe your issue

Click "Contact Support" tab above

Reselect the product you need help with.

Select "Billing and Account Profile questions" then click Confirm

Click "Chat with a support agent in your web browser"

Confirm your email then click Confirm

I look forward to your update and am happy to continue working with you until the issue is resolved. If you find the answer helpful, please click "Accept Answer" and consider upvoting it. Otherwise, please keep me posted by clicking "Add comment" below instead of selecting Yes or No.