I am not receiving emails on my desktop

Hi,

I see that you are using Outlook 365. Are you getting any error messages when you click Send / Recieve > Show Progress?

I’m eager to hear back and work together to find a solution.

Thanks, too awesome!

The fix for that recent issue is here:

https://www.yourwindowsguide.com/2026/03/gmail-not-working-in-outlook.html

See the steps below to fix Gmail in Outlook classic during Setup:

• Press Windows + S, type Credential Manager, and open it.
• Click Windows Credentials.
• Scroll to Generic Credentials.
• Find entries starting with MicrosoftOffice16_Data:OAUTH2.
• Expand each entry.
• Hover over MicrosoftOffice16_Data:OAUTH2 to see the full name containing tp_google_imap_Oauth2 (these are Gmail credentials).
• Click Remove for each MicrosoftOffice16_Data:OAUTH2 entry.
• Remove both credentials for the affected Gmail account.
• Optional: To identify the correct Gmail account before deleting:
  • Open Registry Editor.
  • Paste this path in the address bar: Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities
  • Check the Identity subkeys.
  • The number at the beginning of the identity key matches the number in the MicrosoftOffice16_Data credential.
• After removing the credentials:
  • Open Outlook.
  • Go to the affected profile.
  • Click Sign in via browser in the Outlook notification bar.
  • Sign in to your Gmail account again.

A Windows MVP writes content on the above website, so it is safe. However, do watch out for the ads. It should translate into your Browser language automatically.

I can't add a screenshot its too big and I don't know how else yp describe it

I can't attach a pic as its too big no matter how small I make it.

The error is 0x800CCC0E

Cannot connect to server

Hope this helps

Thank you, can you describe that for me, or add a screenshot?