I can't see shared screen of someone on teams

Hi @Kushagra Hatwal

Regarding your issue, there was a similar issue has been reported by another Chromebook user here: Microsoft Teams Web on Chromebook One-on-One calls showing black screen when other caller is sharing screen

In that thread, the user noticed that screen sharing works fine in meetings (either a calendar event or using the "Meet now" button), where the screen goes black for a few seconds but then the shared screen becomes visible for the rest of the session. However, during one-on-one direct calls, the screen stays black and the shared content never appears which sounds very similar to what you're experiencing. 

As a quick workaround, you may want to try starting a meeting (for example, using “Meet now”) and invite the other user instead of using a direct call, then have them share their screen and see if it works in that scenario.

Because I'm currently not running Chrome OS on my end, I'm unable to recreate and test this issue directly. I'd recommend reaching out to Microsoft support to assist further. Their team can run diagnostics on your account and Teams tenant to determine whether this is a known limitation on Chrome OS or something specific to your setup. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.         

Here’s what your Microsoft 365 Global Admin (IT Admin) should do next:           

• Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.             
• Find Your Microsoft 365 Admin: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin?      
• If your subscription is managed through a Microsoft partner or reseller, they can also assist with opening a support request and liaising with Microsoft on your behalf.  

Note: If you’re an end-user, please coordinate with your Office 365 Global Administrator to handle these steps.  

I apologize for redirecting you the related team support, as the moderators in this community don’t have access to the detailed system needed to troubleshoot this effectively due to privacy and security constraints. But Microsoft’s support team has elevated permissions and access to backend systems that we, as community moderators, do not. This ensures your issue is handled with the right tools and expertise and helps you get a faster resolution.      

Hopefully, they’ll be able to help investigate and resolve the issue effectively.

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