Hello
23H2 reached end of life in Nov 2025. When a version has reached EoL, it means you will not be able to update from Settings anymore.
Usually if the gap is 2 version or less, you may or may not be able to run an inplace upgrade using the installation assistant.
I would suggest that you run the PC Health Check App first to make sure your computer is still meeting requirements.
https://support.microsoft.com/windows/how-to-use-the-pc-health-check-app-9c8abd9b-03ba-4e67-81ef-36f37caa7844
If it does meet requirements, you can go here:
https://www.microsoft.com/software-download/windows11
Download the installation assistant tool, and run it and upgrade it from there.
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If the installation tool won't upgrade it, you would need to consider a clean install as the gap is too big. You do need to backup your files first.
The following steps should be done on a working Windows computer:
Download the Windows Media Creation Tool from Microsoft's official website. https://www.microsoft.com/software-download/windows11 click on the "download now" button under "Create Windows 11 Installation Media"
Run the tool and select "Create installation media for another PC."
Choose "USB flash drive" as the media to use for the installation and select "Next."
Connect a USB flash drive with at least 8 GB of free space to your computer.
Select the USB flash drive you want to use, and then select "Next."
The tool will then download the required files and create the installation media.
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Now these steps will be done on your problematic computer:
Go to the computer's BIOS boot menu to have it boot from the USB drive.
Follow the on-screen instructions to install Windows 11, making sure to choose "Custom install" and select the option to delete all existing partitions.
Once the installation is complete, you'll have a clean installation of Windows 11 on your computer.