can't Exchange account on Android

Hi Marc Hodghton

To get your Exchange account connected safely and correctly, here are some recommended solutions you can try:

Use the Microsoft Outlook App

The easiest and most secure way to use an Exchange account on an Android device is through the official Microsoft Outlook app. It bypasses the limitations of built-in Android mail apps and automatically applies the correct Exchange settings.

• Install Microsoft Outlook on you tablet
• Open the app, tap Get Started, and enter your Exchange email address. The app will automatically detect your Exchange settings and prompt you for your password.

Use the Gmail App

If your tablet uses the Gmail app as its default mail client, you can add your Exchange account there, but you must select a specific option.

• Open the Gmail app > Tap your profile picture in the top right corner and select Add another account.
• Do not select "Other". Instead, select Exchange and Office 365 > Enter your email address and password and follow the prompts to approve the security settings.

Add the account via Android Settings

Sometimes, setting up the account directly through the tablet's main settings menu will force the Exchange option to appear.

• Open your tablet's Settings app > Scroll down and tap on Accounts (or Accounts and Backup > Manage Accounts, depending on the tablet brand).
• Tap Add Account > Select Exchange, Exchange ActiveSync, or Corporate > Enter your email credentials.

For your information, you can see:

Set up email in Android email app - Microsoft Support

I hope this information helps. If you run into any error messages while trying these steps or if you have any question, please feel free to ask via comment section,

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