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Q - how to fix Update Error 5/05/2026

Ed Moore 0 Reputation points
2026-05-05T14:41:20.88+00:00

I installed Ypdate on 5/05/2026 and now some of my keys DO NOT produce correct symbols, ie :eft & right 'arrow keys' above 'Period' and "comma" now produce "E accent Grave" in Upper and Lower case. I haven't explored all keys yet since I have things to do.

HELP !

Windows for home | Windows 11 | Install and upgrade

Answer accepted by question author

  1. Q&A Assist
    2026-05-05T14:41:40.1233333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The behavior described matches a keyboard layout or NumLock issue introduced after the update, not a hardware fault.

    Try these steps in order:

    1. Check NumLock and Function (Fn) keys
      • Press the NumLock key once and test the affected keys again.
      • If using a laptop, also try Fn + NumLock (or Fn + F11/F12 depending on the model) to toggle the embedded numeric keypad off.
      • If an external keyboard is attached, turn NumLock off on that keyboard as well and test.
    2. Switch keyboard layout to the correct one
      • Press Windows key + Spacebar repeatedly and watch the language/keyboard indicator in the taskbar; stop when it shows the expected layout (for example, ENG US or your usual layout).
      • Test the keys again.
    3. Remove and re-add the keyboard layout
      • Open Settings → Time & language → Language & region.
      • Under Preferred languages, select the main language → … → Language options.
      • Under Keyboards, add the correct keyboard (for example, “US” or your regional layout) if it is missing.
      • Move the correct layout to the top (if multiple) and remove any layout that produces wrong characters.
      • Sign out and sign back in, then test.
    4. Test with another keyboard / Safe Mode
      • Connect an external USB keyboard and see if the issue persists.
      • If the external keyboard works correctly, the built-in keyboard may have a firmware or hardware issue.
      • If both keyboards show the same wrong symbols, it is almost certainly a layout/NumLock or software issue.
    5. If still broken after these steps
      • Use Settings → Windows Update → Update history to see the update installed on 5/05/2026.
      • If the problem started immediately after a specific update and persists, consider contacting Microsoft Support or the device manufacturer with the update ID and device model.

    References:

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