Removing an expired payment method from account

Question

Removing an expired payment method from account

Mario Marinus 0

When I try to remove it on the Payment Options page, I receive this message:

“We couldn’t remove your card ending in... If your payment method is associated with an Azure subscription, remove it in the Azure portal.”

However, when I try to sign in to the Azure portal, I get this error:

“This tenant has been blocked due to inactivity (AADSTS5000225).”

Because the Azure tenant is blocked, I cannot access the subscription or remove the payment method myself. I need the card detached from the inactive Azure tenant.

Shubham Sharma 14,420 Reputation points Microsoft External Staff Moderator

2026-05-06T01:04:34.9733333+00:00

Mario Marinus

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message: -

1 answer