Can't highlight, hold and drop addresses, words, or sentences.

Hi Tony,

Thanks for posting your question here. I understand your concern about being unable to highlight a word or a sentence. This happens as a temporary Windows Explorer/input state glitch that prevents Windows from recognizing a mouse hold as a drag action. Please follow these to fix it:

1. Restart Windows Explorer
   • Press Ctrl + Shift + Esc
   • Right‑click Windows Explorer
   • Select Restart
2. Turn off ClickLock
   • Open Control Panel → Mouse
   • Under the Buttons tab, uncheck Turn on ClickLock
   • Apply changes

Let me know if you have questions, I'm here to help

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Thanks,

Jobelle C.

On Windows, the ability to click‑and‑drag text is an OS feature that applications use. If drag and drop has been disabled in the Start menu settings, related mouse behaviors can fail or appear missing.

Enable drag and drop in Start menu settings:

1. Right‑click the Start button or taskbar and select Properties.
2. In Taskbar and Start Menu Properties, go to the Start Menu tab.
3. Select Customize.
4. Go to the Advanced (or Advanced start menu options) section.
5. Check Enable dragging and dropping.
6. Select OK, then OK again to close the dialog.

After enabling this, test again in the application where text is being highlighted and dragged.

If the issue is inside a specific app (for example, Word, Outlook, or a browser), also check that app’s own options for “drag and drop” or “allow text to be dragged and dropped,” as some apps can override the OS behavior.

References:

• Right Click menu missing
• Drag and Drop