Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
AADSTS5000224 tenant deauthenticated - global admin cannot sign in, need tenant reauthentication
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J Muzhen
40
Reputation points
I am the owner/global admin of a Microsoft 365 / Entra tenant and cannot sign into any Microsoft service for the tenant.
All sign-in attempts fail with:
Error code: AADSTS5000224
Message: The tenant you are trying to access has been deauthenticated and is no longer available.
I cannot access:
- Microsoft 365 admin center
- Entra admin center
- Azure portal
- OneDrive
This is not MFA/password/rclone. Browser sign-in itself fails.
Please escalate this to the Microsoft Entra / identity product team or Data Protection team to re-enable authentication for the tenant.
Affected tenant domain: <pii removed>
Admin UPN: <pii removed>
Trace ID: <pii removed>
Correlation ID: <pii removed>
Timestamp: 2026-05-06 00:53:58Z
I can verify domain/business ownership privately. Please tell me how to provide tenant details securely.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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J Muzhen 40 Reputation points
2026-05-06T01:23:36.77+00:00 Additional clarification: I cannot open a normal Microsoft 365 admin-center support ticket because the affected tenant itself fails authentication before any portal loads. I need an out-of-band tenant recovery / Data Protection escalation
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Shubham Sharma 14,500 Reputation points Microsoft External Staff Moderator2026-05-06T01:35:31.87+00:00 Thank you for reaching out to Microsoft Q&A.
could you please share the requested details in private message.
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J Muzhen 40 Reputation points
2026-05-06T03:30:08.3866667+00:00 Hi Shubham
Just following up on this as I still cannot access the Microsoft 365 tenant at all, including admin.microsoft.com, Entra, Azure portal, Outlook, OneDrive, or any Microsoft 365 service.
This is time-sensitive because the affected account is the sole Global Administrator account and the tenant is returning AADSTS5000224: “The tenant you are trying to access has been deauthenticated and is no longer available.”
Could you please confirm whether the details I sent have been received and whether this has been escalated to the tenant recovery / Data Protection team?
Thank you.
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