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not able to loggin in my onedrive

Office3378 0 Reputation points
2026-05-06T10:02:04.54+00:00

Access Denied

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Microsoft 365 and Office | Excel | For business | Windows
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  1. Jess-Q 10,410 Reputation points Microsoft External Staff Moderator
    2026-05-06T10:40:05.94+00:00

    Hi @Office3378

    Regarding your issue, I saw that you posted your question under the Business category so to better support you, would you mind letting me know is this account a personal Microsoft account or a work/school account provided by an organization?     

    If you are not the Global Administrator:  

    If you are the Global Administrator for your tenant:  

    Before submitting the ticket, make sure the Support Assistant is turned Off as several customers have reported that when the Support Assistant is enabled, the Contact Support option may not appear.

    As shown in the screenshot, simply switch Support Assistant > Off, then enter your issue description. Once disabled, the Contact Support button should appear, allowing you to submit the ticket normally.

    User's image

    Note: If you’re an end-user, please coordinate with your Office 365 Global Administrator to handle these steps.  

    As forum moderator, I don’t have access to the detailed system needed to troubleshoot this effectively due to privacy and security constraints. To quickly resolve this and regain access, the most effective step is to contact Microsoft Support Team directly. Only they have the ability to help with your issue.    

    I hope this helps clarify the next steps, please feel free to reply if you have any additional details or questions.  


    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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