When accessing into Microsoft Teams with my personal account, it enters into a loop that locks my account, just after entering my PIN

Carlos Rodriguez 400 Reputation points
2026-07-05T15:13:16.11+00:00

Dear guys,

I need your help. I have already uninstalled Teams, deleted the Teams cache folder, and after reinstalling it, the same issue persists. They say that I should contact my organisation, but there is no organisation to contact, as it is my personal account.

This is the message:

Something went wrong and we can't sign you in right now. Please try again later.

The Microsoft account log-in server has detected too many repeated authentication attempts. Please wait a moment and try again.

Capture

I hope you can help with a proper solution.

Kind regards,

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  1. Victor1-V 12,675 Reputation points Microsoft External Staff Moderator
    2026-07-06T10:34:33.6366667+00:00

    Hi Carlos Rodriguez,

    I understand how frustrating this is, especially since you are using a personal account and there is no organization administrator for you to contact.

    Just like you, I do not have access to the Microsoft account sign-in system, so I cannot manually unlock the account or remove this sign-in protection from my side.

    Based on the message, this looks related to Microsoft account sign-in protection after too many repeated authentication attempts, rather than only a Teams app cache issue. Please try these steps:

    1. Stop trying to sign in repeatedly for now, as more attempts may keep triggering the same message.
    2. Try signing in from an InPrivate/private browser window at Teams on the web.
    3. If you can access your Microsoft account, review your recent security activity at Microsoft account security.
    4. If the same message continues, use the Microsoft account sign-in helper.
    5. If you still need help, contact Teams Free support through this official link: Contact support for Teams Free.

    When contacting support, mention that this is a personal Microsoft account used with Teams Free and include the exact message shown in your screenshot. Also, please avoid posting your full email address publicly.

    I hope this helps clarify the next steps.

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