Not able to access my account

Hello,

I am afraid you were given the wrong information. If you can sign in to your personal Microsoft account without any issues, then the instructions for unlocking a Microsoft account do not apply to your situation.

This is also not something Microsoft Support can resolve directly. Since the lock applies specifically to your guest account within an organization's tenant, only that organization's administrators can review and unlock it. Please let the organization know that their internal IT department needs to investigate and restore access.

Microsoft does not have the authority to manage or unlock guest accounts or user accounts that belong to an organization's tenant. Those accounts are entirely managed by that organization's administrators. If they need assistance, they can contact Microsoft Support through the Microsoft 365 Admin Center.

Think of it like visiting a company's office. If your visitor badge stops working, you would not contact the company that manufactures the badge. Instead, you would contact the business that invited you. They can verify your access, issue a new badge if necessary, and contact the badge provider if there is a technical problem.

Hi Parul Sagar,

I understand how frustrating it is to access your personal account normally but be blocked from the guest organization.

EmilyS's answer is an excellent one, please feel free to check it out from our Volunteer Moderator.

A Teams guest account is created and managed within the inviting organization’s Microsoft Entra tenant. Therefore, the organization’s IT administrator must review the guest account and re-enable or remove and re-invite it.

Thank you for your understanding. 

Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue. Also, please check your private message in case you want to share another screenshot to avoid leaking your PII by click on the Private Message button as show below

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.