Surface Laptop 8th Edition: battery not being charged

GdW-9812 0 Reputation points
2026-08-20T10:16:05.2766667+00:00

Facts:

  1. ✅ Original Surface Connect charger: white LED, but no charging.
  2. ✅ USB-C charging through a dock works and charges from 17% to 98%.
  3. ✅ Battery health is excellent (cycle count 1, full charge capacity healthy).
  4. ✅ A brand-new Microsoft 65W Surface Connect charger behaves the same way.
  5. ✅ Battery reports consistently show Battery rather than AC during charging tests. For the interval (about 18:47 to 19:05), the source remains Battery and capacity continues to decrease from about 70% to 69%.
Surface | Surface Laptop | Power and battery
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  1. Alexandr S 105.8K Reputation points Independent Advisor
    2026-08-20T10:56:48.1+00:00

    Hello, GdW-9812.

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    Based on the information you provided, the most likely cause is either a malfunction of the charging socket on the Surface, or damage to the line from the socket to the battery controller. In any case, it is better to contact a service center for hardware diagnostics and repair.

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