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I accidentally created an Azure Key Vault Managed HSM in our environment. I have already issued the standard delete command, which moved the HSM into a 'soft-deleted' state.
However, because Purge Protection is enabled by default, I am currently unable to manually purge the resource, and it is sitting in the retention period queue (typically 90 days).
Because this resource was created in error, my primary concern is stopping the hourly billing associated with the Managed HSM. Could you please help me how to stop the billing and purge this completely? I am not being allowed to purge it.
An Azure service that provides hardware security module management.
I think that a soft‑deleted HSM with purge‑protection keeps billing until the retention is over, and you can only reach Billing and Subscription support to get the charge looked at.
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Billing and Subscription support only leads to articles .Can you pls suggest how to create a support ticket ?
@kagiyama yutaka really appreciate your note and suggestion. Unfortunately, there is no direct way to reach the support for these high impactful issues. I even moved to a Developer support subscription yesterday, and still the only way I can report is through the forums. I can understand that for technical issues, forums will be really helpful, but, for these kind of issues where we bleed $$, the billing team can only fix this and help, but, we were not able to reach directly or even create a support request. Anyways, thanks again for your comment.
You can open the support‑request page directly here: https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade
Then choose Create a support request → Billing → Subscription management → Other billing issue. If fixed, accept helps. If not, tell me more.