Microsoft suspended ad delivery and access to all accounts due to egregious policy violations - How to find the Rootcause

Rajesh s 0 Reputation points
2026-08-22T07:44:13.3166667+00:00

Microsoft suspended ad delivery and access to all accounts due to egregious policy violations - How to find the Rootcause.

If I find the rootcause I can correct it & submit for an appeal.

I have scheduled an Campaign for run, Offer is Pest Control. Previously I have run the same Campaign didn't face any issue but this time I got the below mail from Microsoft.

During a recent review, we detected potential violations in your Microsoft Advertising manager account. As a result, we’ve suspended ad delivery and access to all accounts under your Manager Account per Microsoft Advertising’s Terms of Use and policies that you agreed to when setting up your account. Understanding what may have happened Our reviewers may have flagged your account for one or more of the following egregious policy violations: Misrepresentation of advertiser or payer identity Promotion of illegal or harmful content Use of malicious software (e.g., malware, phishing, ransomware) Deceptive or misleading ad content or landing pages Attempts to bypass Microsoft Advertising safeguards Impersonation or misuse of brand names Excessive or manipulative data collection Creating new accounts to evade enforcement actions.

Overview about Campaign

Objective - Inbound Calls from Ads

Lead Campaign - Search - Manage Bid - Enhanced Click

Conversion Tracking is setup properly with Call Tracking tool (WhatConverts)Call extension - Mentioned Call Tracker phone number

Microsoft Advertising | Accounts, profiles, and login | Account access
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  1. MS Advertising - Dagmara 640 Reputation points Microsoft External Staff Moderator
    2026-08-24T09:27:41.5233333+00:00

    Hello Rajesh,

    Thank you for using our Microsoft Advertising Learn Q&A Platform!

    I understand from your message that your account has just been suspended. 

    Generally, there could be a number of reasons why our system would suspend an account. While I can’t disclose specific reasons for account suspensions due to security protocols, I’ve summarized common areas where accounts might not comply with our advertising policies. Please see a list of important policies below to ensure you are following them:

    Please note that under the Digital Services Act (DSA), all customers are eligible to appeal their account status up to six months after their account status change. Customers will receive an email notification indicating the reason for their account status change with an option to appeal.

    If you have received the aforementioned email, please proceed by submitting your appeal. That being said, you may need to complete Advertiser Identity Verification (AIV) at first, before you can appeal the account suspension decision. To learn more about AIV, I recommend checking the extended help article on this forum platform, as well as the relevant help pages shared below. Please note that you may need to complete AIV up to three times.

    Our support teams are pleased to engage in more in-depth discussions about your account through phone, chat, or email to offer review assistance, please see our support page to reach out!

    I trust that the details shared here will partially address your inquiry. Should you have any further questions, feel free to contact our support. Additionally, I’ve sent you a private message requesting additional information. Please don’t hesitate to reply if you require further assistance.

     

    Kind regards, 

    Dagmara | Microsoft Advertising Support Specialist | 800-518-5689

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