How to make cell phone speaker audio accessible to Teams meeting participants

Question

How to make cell phone speaker audio accessible to Teams meeting participants

Kenneth Boyajian 0

When I have an active Teams meeting, I want the participants to be able to hear my phone conversation. I put my phone on speaker, but the Teams participants cannot hear the responses at the other end of my phone call.

This feature used to work fine, but it stopped working at least 1 year ago.

I have a Samsung Galaxy S23

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2 answers

Your answer

Answer 1

Kenneth Boyajian 0

Thank you Heimerdinger,

The Teams meeting is running on my laptop with it's sound system which works fine.
I'm not sure where the laptop mic is, but I moved the phone to several location around the laptop with high phone speaker volume.
Built-in microphone on laptop
Yes, participants can hear my voice clearly but not the person speaking at the other end of the phone call.
Yes, I had the same problem with my desktop and now with my laptop. It's been over a year since I was able to carry conversations without problems.
I haven't tried to play music, but the participants cannot hear the phone ringing when I start the call.

Ken

Heimerdinger 290 Reputation points Independent Advisor

2026-08-24T14:53:40.98+00:00
Hi @Kenneth Boyajian,

Thank you for providing those details. Since the participants can hear your voice clearly but cannot hear the phone ringing or the person speaking through the phone’s loudspeaker, Teams or the laptop’s audio processing may be filtering that sound as background noise.

Please try the following:

Turn off noise suppression in Teams During the meeting, select the arrow next to the Microphone icon. Select More audio settings. Turn Noise suppression off. If Voice isolation is enabled, please turn it off as well. Voice isolation is designed to filter out surrounding sounds and other voices, which may explain why the caller’s voice is not being transmitted.

Check the microphone level in Windows Open Settings > System > Sound. Under Input, select the laptop’s built-in microphone. Increase the Input volume, then test it again.

Check for Microphone Boost Open More sound settings. On the Recording tab, select the built-in microphone and choose Properties.

On the Levels tab, increase Microphone Boost, if this option is available.

Please increase it gradually because a high boost level may also introduce background noise or distortion.

If the steps above do not help. For better sound pickup and audio quality, I recommend trying an external microphone that is designed to capture sound from a wider area. You can position it closer to the phone’s speaker so that the remote caller’s voice can be captured more clearly. Please note that the results will still depend on the microphone, its placement, and the surrounding environment.

I hope this helps. Please let us know what happens after turning off noise suppression and testing the microphone level.

Thank you again for your time and understanding.
Kenneth Boyajian 0 Reputation points

2026-08-24T15:55:19.2966667+00:00

Thank you. I think closing noise suppression will do the trick!

Ken

Answer 2

Hi @Kenneth Boyajian,

Thank you for explaining the issue.

To help me better understand your setup, could you please confirm the following?

Are you joining the Teams meeting and making the phone call on the same Samsung Galaxy S23, or is the Teams meeting running on another device, such as a computer?
If the meeting is running on another device, did you place the phone close to that device’s microphone so the meeting participants could hear the phone conversation?
Are you using the built-in microphone, a wired headset, or a Bluetooth device for the Teams meeting?
Can the participants hear your voice clearly but not the person speaking at the other end of the phone call?
If possible, have you tested the same setup with another phone or device?
If you play music or a video near the Teams microphone, can the participants hear that audio?

If I have misunderstood any part, feel free to clarify. I want to make sure I fully understand your setup so I can provide the most accurate guidance.

Thank you again for your time and understanding. I really appreciate your patience, and I’m here to help. Looking forward to your response.

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