Flickering Monitor

Question

Flickering Monitor

Lancelot Cutinha 0

How do I fix a flickering screen when I do a video call on my laptop?

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2 answers

Your answer

Answer 1

Hi, I'm Bernard. I'm happy to help!

Kindly follow the steps provided by the AI answer. If the issue persists, I recommend manually rolling back the driver by following the steps below:

-Press the Windows key + X

-Go to Device Manager

-Expand the Display adapters

-Look for display driver/graphics card

-Right-click and click Update Driver

-Select Browse my computer for drivers

-Click Let me pick from a list of available drivers on my computer

-Choose an old driver or another driver name, then select it and hit next until it installs.

-Restart the PC and check.

Note: If the issue persists, please let me know the make and model of your graphics card. A clean installation of the display driver might be necessary.

Answer 2

First, reset the graphics driver: press Windows logo key + Ctrl + Shift + B. If that does not help, restart the laptop.
Check whether the issue is caused by the display driver or an app:
- Press Ctrl + Alt + Delete.
- If Task Manager is not shown, press Ctrl + Shift + Esc.
- If Task Manager flickers too, the problem is likely the display driver.
- If Task Manager does not flicker while the rest of the screen does, the problem is likely an incompatible app.
If the display driver is the cause, open Device Manager:
- Search for Device Manager from the taskbar.
- Expand Display adapters.
- Right-click the display adapter and choose one of these:
  - Roll Back Driver if the problem started after a recent Windows Update.
  - Update driver to look for a newer driver.
  - Uninstall Device if updating does not help, then restart so Windows attempts to reinstall the driver.
- Note: rolling back or uninstalling the driver requires administrator privileges.
If an app is the cause, update or remove the app:
- For Microsoft Store apps, check for updates in Microsoft Store.
- For other apps, get updates from the app manufacturer.
- To uninstall in Windows 11: Start > Settings > Apps > Installed Apps, select the app, then Uninstall.
- Restart after uninstalling and test the video call again.
If the screen is too unstable to follow the steps, start the PC in safe mode first.

During video calls specifically, poor lighting can also make the video look worse. In Skype for Business, Tools > Video Device > Camera Settings can be used to check camera settings, and the default settings are recommended. The anti-flicker setting may need to match the local wall power setting.

References: