How can I troubleshoot audio in Teams?

Question

How can I troubleshoot audio in Teams?

Joseph Shrawder 0

I cannot hear any audio in a Teams call, and meeting attendees cannot hear me. My microphone and speakers are working fine in other applications.

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Answer 1

Heimerdinger 290 Independent Advisor

Hello @Joseph Shrawder,

To help narrow down the cause, could you please confirm the following?

Are you using the Teams desktop application or Teams on the web?
Are you using Windows or macOS?
Does this happen in every Teams call and meeting, or only in one particular meeting?
Are you using the computer’s built-in microphone and speakers, a wired headset, or a Bluetooth device?
In Teams, under Settings and more > Settings > Devices, are the correct microphone and speaker selected?

Please also check the following:

Check microphone privacy permissions

If you are using the Teams desktop application, make sure the operating system allows Teams to access your microphone.

Windows

Open Settings > Privacy & security > Microphone.
Turn on Microphone access.
Turn on Let apps access your microphone.
Turn on Let desktop apps access your microphone.

If these settings are already enabled, try switching them off and back on, then restart Teams or the computer.

macOS

Open System Settings > Privacy & Security > Microphone.
Make sure Microsoft Teams is allowed.
Close Teams completely, reopen it, and test again.

You could refer to this article : My microphone isn't working in Microsoft Teams | Microsoft Support

Thank you again for your time and understanding. I really appreciate your patience, and I’m here to help. Looking forward to your response.

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Heimerdinger 290 Reputation points Independent Advisor

2026-08-26T16:56:13.65+00:00

Hello @Joseph Shrawder,

Just want to check if you have any new update on the issue feel free to share here. Thank you so much for your cooperation we truly appreciate your time and effort. Looking forward to hearing from you soon.
Joseph Shrawder 0 Reputation points

2026-08-26T19:26:10.6866667+00:00

I am still unable to solve the problem. The solutions proposed by AI did not work. Teams software and OS are updated. Proper microphone and speakers are selected. No audio at all. And no option to try a test call in the audio settings, even though there should be. No success with the online version either with the Chrome browser or Edge. I am out of ideas.
Joseph Shrawder 0 Reputation points

2026-08-26T22:20:41.8066667+00:00

I completed all the steps above. How can I test whether the microphone and speakers are working without actually joining a call and being embarrassed if they don't work?