Dragon Medical One VMware/Omnissa configuration - troubleshoot PowerMic issues

This section deals with problems related to the button controls on the Nuance PowerMic. For audio problems, see: Troubleshooting audio.

Common issues

In case of problems, check the following:

  • The Dragon PowerMic VMware/Omnissa Client Extension is correctly installed. For more information, see: Verifying the installation.

  • USB redirection is disabled:

    You can't use USB redirection together with the Dragon PowerMic VMware/Omnissa Client Extension. USB redirection removes the audio device from the client and adds a virtual audio device on the server. For more information, see: Troubleshooting audio.

Verifying the installation

To verify that the Dragon PowerMic VMware/Omnissa Client Extension is correctly installed on the client end point, do the following:

  1. On the client end point, open the Control Panel and select Programs and Features.

  2. Check that Dragon PowerMic VMware/Omnissa Client Extension is listed.

    Note

    If the VMware/Omnissa session (vmware-remotekms.exe process) was running during the installation of the Dragon PowerMic VMware/Omnissa Client Extension, the extension might not work properly.

  3. Go to C:\Windows\System32 and check that the following files exist:

    • PowerMicClient.dll

    • pmlog.dll

    • PowerMicRDSClnt.dll

  4. Go to C:\Program Files\Common Files\Nuance\PowerMic (64-bit dll files) and check that the following files exist:

    • PowerMicHid.dll

    • pmlog.dll

  5. Open the Registry Editor.

  6. Browse for HKEY_LOCAL_MACHINE\Software\Microsoft\Terminal Server Client\Default\AddIns\PMVMWCL and check the following:

    • The Name value points to C:\windows\system32\PowerMicRDSClnt.dll.

    • The PCoIP Enabled DWORD value is set to 1.

Contacting support

The PowerMic SDK logging framework was changed; please contact support for instructions on how to enable logging for PowerMic SDK.

When you request support for VMware/Omnissa-related problems, please provide the following information:

  • The troubleshooting steps you've already carried out and your results.
  • Detailed steps describing how to reproduce the problem.
  • The version number of the Dragon PowerMic VMware/Omnissa Client Extension.
  • The type and operating system versions of thin clients used.
  • The VMware/Omnissa Horizon version used on your system.
  • The VMware/Omnissa client version used.
  • The VMware/Omnissa server operating system.
  • The guest operating system on the virtual machine.
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