Dragon Medical One RDS configuration - troubleshoot PowerMic issues

This section deals with problems related to the button controls on the Nuance PowerMic. For audio problems, see: Troubleshooting audio.

Common issues

In case of problems, check the following:

Verifying the installation

To verify that the Dragon PowerMic RDS Client Extension is correctly installed on the client end point, do the following:

  1. On the client end point, open the Control Panel and select Programs and Features.

  2. Check that Dragon PowerMic RDS Client Extension is listed.

Note

If the RDS session (mstsc.exe process) was running during the installation of the Dragon PowerMic RDS Client Extension, the extension might not work properly.

  1. On a 64-bit Microsoft Windows system, go to C:\Windows\System32 (64-bit dll files) and C:\Windows\SysWOW64 (32-bit dll files) and check that the following files exist:

    • PowerMicClient.dll

    • pmlog.dll

    • PowerMicRDSClnt.dll

  2. On a 64-bit Microsoft Windows system, go to C:\Program Files (x86)\Common Files\Nuance\PowerMic (32-bit dll files) and C:\Program Files\Common Files\Nuance\PowerMic (64-bit dll files) and check that the following files exist:

    • PowerMicHid.dll
    • pmlog.dll

  3. Open the Registry Editor.

  4. On a 64-bit Microsoft Windows system, browse for HKEY_LOCAL_MACHINE\Software\Microsoft\Terminal Server Client\Default\AddIns\PMRDSCL and check that the Name value is set to PowerMicRDSClnt.

  5. On a 64-bit Microsoft Windows system, browse for HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Terminal Server Client\Default\AddIns\PMRDSCL and check that the Name value points to C:\windows\SysWOW64\PowerMicRDSClnt.dll.

Contacting support

The PowerMic SDK logging framework was changed; please contact support for instructions on how to enable logging for PowerMic SDK.

When you request support for RDS-related problems, please provide the following information:

  • The troubleshooting steps you've already carried out and your results.

  • Detailed steps describing how to reproduce the problem.

  • The version number of the Dragon PowerMic RDS Client Extension.

  • The Windows, Windows Server and RDP versions used.

  • The Microsoft RDS settings in use: Desktop or Application publishing.

  • The Remote Desktop client used.

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