Incorrect user privileges errors in Dynamics 365 Field Service

Summary

This article helps frontline managers or administrators resolve privileges errors that occur when a user tries to access work orders in Microsoft Dynamics 365 Field Service.

Symptoms

When a user tries to access work orders, one of the following error messages appears:

• If the user has no privileges in the environment, the following error message appears:

  An error has occurred. Please contact your administrator.

• If the user has some privileges but not all required privileges, an error message similar to the following appears:

  You do not have prvCreatemsdyn_workorder permission to access msdyn_workorder records. Contact your Microsoft Dynamics 365 administrator for help.

Solution

To resolve this issue, assign the correct security role and field security profile to the user.

Related content

• Create a work order
• Security roles and privileges for Dataverse