Why would Azure shut down oour account because one of our admins used their credit card for services ? No fraud - completely legitmate. Then - because of our support package - they listed the severity (while our buiness is shut down) as C a

Question

Why would Azure shut down oour account because one of our admins used their credit card for services ? No fraud - completely legitmate. Then - because of our support package - they listed the severity (while our buiness is shut down) as C a

Thomas Buchar 0

Why would Azure shut down our account because one of our admins used their credit card for services ? No fraud - completely legitimate. Then - because of our support package - they listed the severity (while our business is shut down) as C . This is a complete fricking disaster for us. So we are waiting here for Microsoft to call us back during their business hours while our business is essentially non existent. Help us understadn the all mighty Microsoft - after we spent $15K USD migrating from AWS to Azure. This is the thanks we get - oh and BTW - they'll get back to us during fricking business hours.

IF they list our severity as "C" how the hell do we escalate this so we can get our business back up and operational!!!!!!!

TP 155.8K Reputation points Volunteer Moderator

2024-09-20T06:05:03.8866667+00:00

Hi Thomas,

Are you able to upgrade your support plan to Standard and then submit a new case as Severity A so that they will respond within 1 hour? Or is the portal blocking you from upgrading? You could downgrade it later so that you will only pay for 1 month.

You should be able to navigate directly to support plans using below link:

https://portal.azure.com/#view/Microsoft_Azure_Support/SupportPlansBlade/subscriptionId/

You may need to select the correct subscription from the dropdown.

If for some reason you don't see the support plans screen please add a comment and I can give instructions on a different method to get to it.
Thomas Buchar 0 Reputation points

2024-09-20T06:51:15.4433333+00:00

WE CANT UPGRADE THE PLAN - THE SYSTEM WONT LET US - WE DIDNT THINK AN EMERGENCY WOULD REQUIRE A 9-HOUR RESPONSE TIME. WE ARE MORE THAN UPSET. CUSTOMERS ARE ANGRY - THE TEAM IS ANGRY. WE SPENT 15K MIGRATING FROM AWS TO AZURE AND THESE GUYS SHUT US DOWN FOR A RECYCLED MATERIALS REGISTRY THAT MAKES NO ONLINE FINANCIAL TRANSACTIONS. ITS NOT A KIDDY PORN SITE. THIS IS ABSOLUTELY INSANE.
Abiola Akinbade 30,490 Reputation points Volunteer Moderator

2024-09-20T08:35:57.35+00:00

Hello Thomas Buchar, apologies for the situation I am glad it got resolved. As this is a community, I would recommend you further consult with the support team even as this has been resolved to ensure there is a final resolution and conclusion. Your comments here will mainly be seen by the community which consists mainly of non-support rather than if you were interacting directly with the billing team.
Thomas Buchar 0 Reputation points

2026-05-06T06:05:53.14+00:00

Please remove this posting in its entirety- it is searchable and is not appropriate for public consumption.

1 answer

Your answer

TP 155.8K Reputation points Volunteer Moderator

2024-09-20T06:05:03.8866667+00:00

Hi Thomas,

Are you able to upgrade your support plan to Standard and then submit a new case as Severity A so that they will respond within 1 hour? Or is the portal blocking you from upgrading? You could downgrade it later so that you will only pay for 1 month.

You should be able to navigate directly to support plans using below link:

https://portal.azure.com/#view/Microsoft_Azure_Support/SupportPlansBlade/subscriptionId/

You may need to select the correct subscription from the dropdown.

If for some reason you don't see the support plans screen please add a comment and I can give instructions on a different method to get to it.
Thomas Buchar 0 Reputation points

2024-09-20T06:51:15.4433333+00:00

WE CANT UPGRADE THE PLAN - THE SYSTEM WONT LET US - WE DIDNT THINK AN EMERGENCY WOULD REQUIRE A 9-HOUR RESPONSE TIME. WE ARE MORE THAN UPSET. CUSTOMERS ARE ANGRY - THE TEAM IS ANGRY. WE SPENT 15K MIGRATING FROM AWS TO AZURE AND THESE GUYS SHUT US DOWN FOR A RECYCLED MATERIALS REGISTRY THAT MAKES NO ONLINE FINANCIAL TRANSACTIONS. ITS NOT A KIDDY PORN SITE. THIS IS ABSOLUTELY INSANE.
Abiola Akinbade 30,490 Reputation points Volunteer Moderator

2024-09-20T08:35:57.35+00:00

Hello Thomas Buchar, apologies for the situation I am glad it got resolved. As this is a community, I would recommend you further consult with the support team even as this has been resolved to ensure there is a final resolution and conclusion. Your comments here will mainly be seen by the community which consists mainly of non-support rather than if you were interacting directly with the billing team.
Thomas Buchar 0 Reputation points

2026-05-06T06:05:53.14+00:00

Please remove this posting in its entirety- it is searchable and is not appropriate for public consumption.

Answer 1

Switching to AZURE from AWS was the biggest mistake of my tech life.

Our issue was resolved - but this is my response back to Microsoft ...

"Thank you all so much for screwing our business and shutting us down all morning. I think Microsoft forgot - that I am the customer. You don't have the right to shut my business down because you couldn't just charge my card whenever you want. ESPECIALLY WHEN I DON'T OWE YOU ANYTHING !!!!! You provide no detail on what you were trying to achieve or why the account was suspended in the first place. You disrupted our business because our card on file was frozen and you couldnt ILLEGITIMATELY charge my card $250 ???? Really - is that reason to shut my business down ???? and made me prove who we are and send you passports and corporate documents ? REALLY ???

PEOPLE PUT FREEZES ON THEIR CARDS AND BANKS PROVIDE THEM THAT SERVICE EXACTLY FOR THIS REASON !!!! TO BLOCK ILLIGITMATE CHARGES - LIKE THE ONES FROM MICROSOFT !!!

Microsoft is providing a service to me and my business. I dont answer to Microsoft. I dont work for Microsoft.

This was literally the biggest tech mistake I had ever made in my life - by me switching from AWS to Microsoft azure. I would leave now if it hadnt cost me so much goddamn money to migrate from AWS to Azure.

I will never forget this experience, it was so goddamn pleasant - and I will leave as soon as my budget allows me to migrate out of Azure back to AWS. AWS would had never done this to us and make us jump thru these hoops. NEVER. I can't wait to leave Microsoft back to AWS. You possess horrible business practices and treat your customers like they are all on a terrorist watch list.

I'll give testament to AWS and let them use that in the marketing materials. If you had any real business acumen and really cared about your customers - you would credit our account for thousands of dollars to try to keep our business. All you provided us was an "I'm sorry" oops while I had teams of people around the globe working to see what "Suspicious Activities" were occuring on our platform that would give legitimate reasons for Azure to suspend our service.

The suspicious activity was - that Azure was trying to charge our card for $250, while we owed NO BALANCE while the card was frozen to protect us from "Suspicious Charges". But Azure found it reasonable to shut us down all morning. All for $250 and caused me thousands to my bottom line.

Horrible beyond words." UNBELIEVABLE. TRULY UNBELIEVABLE.

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Why would Azure shut down oour account because one of our admins used their credit card for services ? No fraud - completely legitmate. Then - because of our support package - they listed the severity (while our buiness is shut down) as C a

1 answer

Your answer