Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,748 questions
1 answer
Why would Azure shut down oour account because one of our admins used their credit card for services ? No fraud - completely legitmate. Then - because of our support package - they listed the severity (while our buiness is shut down) as C a
Why would Azure shut down our account because one of our admins used their credit card for services ? No fraud - completely legitimate. Then - because of our support package - they listed the severity (while our business is shut down) as C . This is a…
Cost Management
asked 2024-09-20T04:56:09.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 53%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Thomas Buchar
0
Reputation points
commented 2026-05-06T06:05:53.14+00:00
Thomas Buchar
0
Reputation points
1 answer
Invoice Locked and No Way to Contact Support or Purchase Support Plan
I noticed that my subscription was automatically deleted due to non-payment of an old invoice. I'm trying to pay it, but the invoice status is marked as "Invoice Locked", and it asks me to contact support. However, when I try to create a…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,748 questions
asked 2025-07-23T13:14:21.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 46%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMV%3C/text%3E%3C/svg%3E)
Marcos Vinícius Nascimento
0
Reputation points
commented 2026-05-06T02:51:13.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 7.000000000000001%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYC%3C/text%3E%3C/svg%3E)
Yeyskalyn Cordero Herrera
0
Reputation points
2 answers
No response from Azure support for over a 12 days (billing issue) – what should I do?
Hi everyone, I raised a billing support request with Microsoft Azure (SR# 2604170040004300) and haven’t received a response for over a week, despite follow-ups. I also created another request on Monday under Developer Support (SR# 2604270040004635), but…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,748 questions
asked 2026-04-29T14:38:25.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 36%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
Hr PractiCloud
0
Reputation points
answered 2026-05-05T22:47:44.7866667+00:00
Hr PractiCloud
0
Reputation points
1 answer
One of the answers was accepted by the question author.
I never created a workspace for log analytics and now I'm being charged thousands of dollars.
This workspace was not created by me, and I've checked my subscription costs and it's in the thousands now. What can I do?
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,748 questions
asked 2026-04-14T18:27:16.9866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 91%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Ryan Thomas
20
Reputation points
edited a comment 2026-05-05T20:23:57.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 40%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Alexandra Tanasescu
0
Reputation points
Moderator
0 answers
URGENT: Production Website Down - Non-Profit Grant ($2,000) Not Applied / Subscription Disabled
Hello, I am reaching out for urgent assistance regarding my Non-Profit Organization's Azure environment. Our production website is currently down because our subscription has been disabled due to unpaid invoices, despite having an active $2,000/year…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,748 questions
asked 2026-05-05T16:56:00.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 71%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECK%3C/text%3E%3C/svg%3E)
Chandra Kancharla
0
Reputation points
asked 2026-05-05T16:56:00.2566667+00:00
Chandra Kancharla
0
Reputation points
0 answers
Regarding Bandwidth hike issue.
We are seeing a sudden increase in bandwidth usage in our Azure Storage account. Previously, bandwidth usage and cost were zero, but now charges have risen unexpectedly to nearly ₹1,000 per day. We need clarification on why bandwidth costs are being…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,748 questions
asked 2026-05-05T12:21:44.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 30%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
shivram prasad
0
Reputation points
commented 2026-05-05T14:08:24.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 97%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Suchitra Suregaunkar
13,785
Reputation points Microsoft External Staff
Moderator
2 answers
customer requires an azure assessment
Customer that does not have an Azure commitment requires an Azure assessment, what are the steps to follow for them to be assigned a zero spend azure subscription ID
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,748 questions
asked 2026-04-13T17:00:40.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 26%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKN%3C/text%3E%3C/svg%3E)
Kholofelo Nku
0
Reputation points
recommended 2026-05-05T12:32:06.5166667+00:00
Alexandra Tanasescu
0
Reputation points
Moderator
2 answers
Authentication timeout (AADSTS160021), I need a billing agent to send me the Invoice PDFs via email.
Hi, I can't access my billing data due to MSAL timeout/auth errors. Phones in Spain are not working. My account is locked and I need my Jan/Feb invoices for subscription
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,748 questions
asked 2026-04-14T05:40:48.0533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 50%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jose R
0
Reputation points
edited the question 2026-05-05T11:31:31.0066667+00:00
Suchitra Suregaunkar
13,785
Reputation points Microsoft External Staff
Moderator
1 answer
Retroactive billing update inflated 20-day charges from ~$210 to $1,683 CAD without prior notification
I am writing to request an urgent review of a serious billing issue on my Visual Studio Enterprise Subscription. My subscription includes a monthly usage allowance of CAD 210 (USD 150). To avoid exceeding the limit, I check the billing status every day…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,748 questions
asked 2026-04-13T07:42:10.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 49%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
john
0
Reputation points
recommended 2026-05-05T09:07:46.09+00:00
Alexandra Tanasescu
0
Reputation points
Moderator
0 answers
Manual Verification Request: No .edu email for Azure for Students
Subject: Azure for Students Verification without institutional email Dear Support Team, I am writing to request assistance with verifying my eligibility for the Azure for Students ($100 credit) offer. My academic institution does not provide students…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,748 questions
asked 2026-05-03T21:54:18.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 15%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUB%3C/text%3E%3C/svg%3E)
Utsha Bhattacharya
0
Reputation points
commented 2026-05-05T06:09:14.4133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 6%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Siva shunmugam Nadessin
9,625
Reputation points Microsoft External Staff
Moderator
1 answer
I canceled my Entra ID and Azure trials, submitted my account for closure, but am still getting billed
Hi! I created a new Entra ID trial and Azure trial to test some features in a new tenant; and once I sorted my testing, I marked the account for deletion. Last month and again today, I was billed $9.45 for something. The account was still marked for…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,748 questions
asked 2026-05-05T04:04:16.59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 34%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBC%3C/text%3E%3C/svg%3E)
Benjamin Chait
0
Reputation points
edited the question 2026-05-05T05:56:15.09+00:00
Siva shunmugam Nadessin
9,625
Reputation points Microsoft External Staff
Moderator
1 answer
Seeking Assistance: Ongoing Billing for Deleted Resources & 4 Months of No Response from mscredit@microsoft.com
Hi everyone, I’m posting here to see if anyone has faced a similar issue or if an Azure Support representative can help escalate my case. I am facing a serious billing discrepancy that I’ve been trying to resolve for over 4 months with no success. The…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,748 questions
asked 2026-05-03T13:47:43.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 11%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Hozaifa Khater
0
Reputation points
commented 2026-05-05T05:24:31.7566667+00:00
Siva shunmugam Nadessin
9,625
Reputation points Microsoft External Staff
Moderator
2 answers
Tengo una discrepancia con mi factura
Hello, I need help with an Azure billing issue. I was charged for a student project, but I was not aware that the resources would generate costs. I already canceled the subscription. I’m trying to request a refund for invoice G15**<removed PII>**,…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,748 questions
asked 2026-04-10T16:05:44.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 57.00000000000001%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
AGUILAR LUZA, ROUSS XIOMARA
0
Reputation points
edited the question 2026-05-04T19:53:34.97+00:00
Alexandra Tanasescu
0
Reputation points
Moderator
3 answers
One of the answers was accepted by the question author.
Billing - credit request - circular reference!!
I need to apply for a billing credit for an SSL certificate that i purchased, but was unable to use due to a platform issue that was identified. The SSL certificate was deleted within 24 hours as it was unusable. Now, when I go to Help & Support…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,748 questions
asked 2026-04-09T17:50:22.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 83%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKI%3C/text%3E%3C/svg%3E)
kasin-ik
80
Reputation points
edited a comment 2026-05-04T19:46:57.9766667+00:00
Alexandra Tanasescu
0
Reputation points
Moderator
2 answers
Request for billing adjustment due to unintended charges on disabled Azure test subscription
Hello, I used my Azure free account for personal learning and testing purposes. However, after I stopped using the service, I was unexpectedly charged for resources that I did not intend to continue using. I have confirmed that the following two invoices…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,748 questions
asked 2026-04-09T12:48:34.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 23%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
동현 김
0
Reputation points
edited the question 2026-05-04T19:35:16.6566667+00:00
Alexandra Tanasescu
0
Reputation points
Moderator
1 answer
One of the answers was accepted by the question author.
Waiting on Azure Support Request, how to get a response
I have opened a support request exactly 3 weeks ago with no answer at all in regard to a billing issue. I have followed up on the open request 3 separate times, but it hasn't changed the severity of the case or triggered any responses. I wish there was a…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,748 questions
asked 2026-04-28T20:03:02.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 43%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jack Martin
20
Reputation points
commented 2026-05-04T15:33:34.8066667+00:00
Jack Martin
20
Reputation points
2 answers
AADSTS50058: A silent sign-in request was sent but no user is signed in I can not log into azure
AADSTS50058: A silent sign-in request was sent but no user is signed in. The cookies used to represent the user's session were not sent in the request to Azure AD. This can happen if the user is using Internet Explorer or Edge, and the web app sending…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,748 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 33%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
1 answer
There was an issue fetching your balance details. Please reload the page and try again or try again later.
There was an issue fetching your balance details. Please reload the page and try again or try again later. Getting this issue while making payment.
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,748 questions
asked 2026-05-04T05:38:06.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 7.000000000000001%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
Pliancy
0
Reputation points
answered 2026-05-04T05:38:18.2266667+00:00
Q&A Assist
2 answers
One of the answers was accepted by the question author.
Cost Savings idea and metrics to find idle SQL instances and overprovisioned Instances separately.
Hello Community , I was working on Azure SQL Database , Azure SQL Managed SQL Database , so I wanted to find out different ways of optimizing cost in using them. How can I find out the idle instances and using which metrics so that I can show that…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,748 questions
asked 2026-05-04T05:59:29.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 57.99999999999999%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
PIYUSH SOLANKI
60
Reputation points
commented 2026-05-04T10:03:27.3966667+00:00
Siva shunmugam Nadessin
9,625
Reputation points Microsoft External Staff
Moderator
0 answers
What is the scope of Professional Direct (ProDirect) Plan?
The customer has an MCA-E agreement and does not have Unified Support. After signing the MCA-E, customer purchased the Professional Direct (ProDirect) plan directly through the Azure portal. Could you clarify the scope of the ProDirect plan in this…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,748 questions
asked 2026-05-04T09:47:21.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 0%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECF%3C/text%3E%3C/svg%3E)
Claudia Filipe
0
Reputation points Microsoft Employee
asked 2026-05-04T09:47:21.63+00:00
Claudia Filipe
0
Reputation points Microsoft Employee