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My account was charged twice for a renewal

Anonymous
2025-06-27T20:34:50+00:00

My credit card was charged twice in June for my renewal payment. June 16 and June 21

Microsoft 365 and Office | Subscription, account, billing | Other | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-07-03T20:21:25+00:00

    Hello marva,

    I hope you're doing well.

    I just wanted to kindly follow up to see if there have been any updates or progress regarding the issue we discussed earlier. If there's anything you need from us to help move things forward, please don’t hesitate to let me know. I’m here to support you.

    Warm regards,
    Alexis-NG
    Microsoft Community Support Specialist

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  2. EmilyS726 228.2K Reputation points Independent Advisor
    2025-06-27T21:06:37+00:00

    Hello,

    Was this a purchase made via Apple Store on your MacOS or iOS (I see that you put this question in the iPhone/iPad category)? If so, you need to request it from Apple, not Microsoft, because the payment processed via Apple.

    Microsoft explains it here:

    https://support.microsoft.com/account-billing/h...

    Apple's refund request instruction is here: https://support.apple.com/118223

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  3. Anonymous
    2025-06-27T20:54:19+00:00

    Hi marva,
    Thanks for reaching out to the community.

    To better assist you, could you please confirm the type of Microsoft account you’re currently using (personal account or business account) and the subscription plan (e.g., Personal, Family, Business Standard, Business Premium, etc) associated with it? This information will help us determine the available support options, and any limitations that may apply to your account.

    Would love to hear back from you should you require any further assistance.

    Regards,

    Warm regards,
    Alexis-NG - Microsoft Community Support Specialist

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