89 questions with Microsoft 365 and Office | Subscription, account, billing | Other | iOS tags

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2 answers

Ipad & Iphone not recognising my 365 Family subscription

When I try to open Microsoft 365 on iphone or Ipad, when I try to Restore purchase, the it says I have no subscription. Yet I have Microsft 365 family classic. My One drive seems to work on all devices

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-05-06T05:33:57.9533333+00:00
karen whittam 0 Reputation points
answered 2026-05-06T07:43:51.73+00:00
Sumit D - IA 167.2K Reputation points Independent Advisor
1 answer

There is happened to be an unauthorized payment happen on my account

First for a record I never share my account with anyone , never log in my account on any other device except my own which never been stolen and never use any free subscription from Microsoft So here the problem I been charged by PC Game pass from an…

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-04-06T04:44:55.13+00:00
Nathakrit Pakkhlong 0 Reputation points
answered 2026-04-06T05:48:10.0933333+00:00
paulr0511 44,605 Reputation points Independent Advisor
2 answers

Can’t log into Microsoft account

Ever since I changed my phone number about 2 years ago, I haven’t been able to log back into my personal Microsoft account because it needs to verify that it’s actually me (for confirmation, it asks to text or call my old number.) However, I don’t know…

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-03-29T14:09:27.9766667+00:00
moon 0 Reputation points
commented 2026-04-01T15:32:08.0966667+00:00
Katerina-N 8,905 Reputation points Microsoft External Staff Moderator
2 answers

ms365 account not recognized on ipad

ms365 account is not recognized on ipad. Here are the additional 50 characters required by ms.

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-03-03T14:03:39.85+00:00
Robert Jett 0 Reputation points
edited the question 2026-03-03T18:19:53.24+00:00
Gérard Oomens 122K Reputation points Volunteer Moderator
1 answer

Not intended to renew subscription in microsoft

How can i get a refund, it doesn’t appear to refund choices of apple and i can’t also get a refund to microsoft

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-03-02T11:01:04.6566667+00:00
Angel Feliciano 0 Reputation points
edited the question 2026-03-02T17:29:40.9666667+00:00
Gérard Oomens 122K Reputation points Volunteer Moderator
2 answers

Student Premium Verification Issue

Hello, I recently activated my student membership, and my account currently appears as Premium. However, I still do not have access to LinkedIn Student Premium features. I later realized that the verification code sent to my student email address on…

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-02-19T15:38:11.8533333+00:00
melis babacan 0 Reputation points
commented 2026-02-20T17:43:55.0333333+00:00
Katerina-N 8,905 Reputation points Microsoft External Staff Moderator
2 answers

I am unable subscription of Microsoft365 on my iPad

I have Microsoft 365 basic subscription. But unable to access this subscription I’m my iPad. Pl assist

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-02-17T04:52:23.72+00:00
Subramanian 0 Reputation points
answered 2026-02-17T16:12:46.9+00:00
EmilyS726 228.2K Reputation points Independent Advisor
3 answers

Need to talk to a live person about a MS subscription problem

Need to talk to a live person about a MS subscription problem without having to sign in another dozen times or continually be redirected. Moved from: Microsoft Partner Center | Other

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-02-16T17:39:55.2533333+00:00
Frustrated MS User 0 Reputation points
answered 2026-02-16T21:34:36.43+00:00
Jeronimo Fuerte 38,760 Reputation points Independent Advisor
4 answers

Microsoft Office subscription issue

I have a paid Microsoft 365 Personal subscription, and it is not showing up in the account. How should I proceed?

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-02-03T07:27:37.7766667+00:00
Margie 0 Reputation points
answered 2026-02-03T08:59:57.5233333+00:00
Margie 0 Reputation points
1 answer

Gifting eCompany store-bought software

I am an approved Family and Friends user of an employee who gave me the special code. I was wondering if I could buy software (a game) and then gift ( or be reimbursed with exact cost) to someone else, making sure they don’t resell and whatnot. Ive…

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-01-28T00:25:17.0666667+00:00
BoxofXGuy 0 Reputation points
commented 2026-01-28T03:00:22.49+00:00
EmilyS726 228.2K Reputation points Independent Advisor
1 answer

I want get a refund

Hello, so I got charged 369 baht for subscription. As I didn’t mean to purchase but once I connect my card with Apple id to purchase icloud, microsoft charged me immediately, I would like to get refund please, Thank you. Moved from: Microsoft 365 and…

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-01-08T05:29:31.7966667+00:00
kanlayakorn maneerat 0 Reputation points
edited the question 2026-01-09T15:08:27.2966667+00:00
Katerina-N 8,905 Reputation points Microsoft External Staff Moderator
2 answers

I want a Microsoft account license for iPhone

I am using iPhone mobile and I want Microsoft account license for my self Moved from: Microsoft System Center | Other

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2025-12-22T20:36:20.4066667+00:00
BaryalaiBaryalZazai-6445 0 Reputation points
answered 2025-12-22T22:59:28.28+00:00
Nathan R 0 Reputation points Independent Advisor
1 answer

Unauthorised charges

I do not use Microsoft, why was I charged 12 dollars for a plan I never used

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2025-10-06T13:04:55.97+00:00
Jayy Moon 0 Reputation points
edited an answer 2025-10-06T13:11:41.12+00:00
Stefan Blom 339.3K Reputation points MVP Volunteer Moderator
2 answers

Unauthorized charge on my card – Need to identify associated account

Hello, I noticed a charge on my bank card, but I do not know which Microsoft account (email) is linked to this payment. Here are the transaction details from my bank slip: Amount: 160,00 TL Date: 29.08.2025 Time: 08:04:52 Reference:…

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2025-08-29T09:12:45.46+00:00
ولاء مهداوي 10 Reputation points
commented 2025-09-21T09:57:37.2633333+00:00
David Mills 0 Reputation points
1 answer

Microsoft 365 Free Trial Plan Subscription debited amount from my bank account . How to initiate cancellation with refund ?

I subscribed for the Microsoft 365 Free Trial plan. However, Autopay activated with debiting amount from my bank account . How to cancel it with refund ? Where to contact ? Any mail ID for support ?

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2025-09-10T17:44:11.44+00:00
Chetan 0 Reputation points
answered 2025-09-10T18:19:23.12+00:00
Darhyl Amizola 40,735 Reputation points Independent Advisor
1 answer

There's an unauthorised transaction that went off on my bank account

I was charged by Microsoft it was an unauthorised payment. The transaction reference was "MICROSOFT #G104865430

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2025-08-25T15:50:47.0866667+00:00
Happyville Clothing 0 Reputation points
answered 2025-08-25T16:22:47.4366667+00:00
DaveM121 872.9K Reputation points Independent Advisor
1 answer

Why am I being charged 15$ every month when I’m not subscribed to anything ?

Why am I being charged 15$ every month when I’m not subscribed to anything ?

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2025-08-21T10:40:39.7166667+00:00
RICHARD AAREN 0 Reputation points
answered 2025-08-21T11:13:26.98+00:00
DaveM121 872.9K Reputation points Independent Advisor
3 answers

Hacked account

Account has been hacked, another email and phone number was added for verifications. How do I get my account back?

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2025-05-27T14:54:55+00:00
Anonymous
3 answers

My account was charged twice for a renewal

My credit card was charged twice in June for my renewal payment. June 16 and June 21

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2025-06-27T20:34:50+00:00
Anonymous
1 answer

I am requesting a refund.

I am requesting a refund for an unknown charge on my Venmo account. I was charged 12.89 for something, and I am not even sure what this is for.

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2025-06-13T13:25:30+00:00
Anonymous