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Unauthorized charge on my card – Need to identify associated account

ولاء مهداوي 10 Reputation points
2025-08-29T09:12:45.46+00:00

Hello,

I noticed a charge on my bank card, but I do not know which Microsoft account (email) is linked to this payment.

Here are the transaction details from my bank slip:

  • Amount: 160,00 TL
  • Date: 29.08.2025
  • Time: 08:04:52
  • Reference: 26053000034262754
  • Merchant: MICROSOFT*MICROSOFT 36 MSBILL.INFO IE

Could you please check and let me know which Microsoft account/email is associated with this payment?

Thank you very much for your support.

Microsoft 365 and Office | Subscription, account, billing | Other | iOS

2 answers

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  1. David Mills 0 Reputation points
    2025-09-16T09:13:00.5266667+00:00

    My account was debited by £84.99 I'm assuming for an annual subscription, I noticed this as a pending on the account, the only thing I have is an old laptop that since I retired in April has been used, when I checked there was no payment method set up, so I didn't concern myself about it, today the money has left my account and I would like it refunded and any subscription I have with you terminated please, It left the account on the 15th account number 10186160 reference MSBILl.info taken from card ending 4210

  2. DaveM121 872.6K Reputation points Independent Advisor
    2025-08-29T09:46:52.6533333+00:00

    1

    Bu forum yalnızca kullanıcılar arası bir forumdur, burada kimsenin hesap erişimi yoktur. Ödemenin ne için yapıldığını öğrenmek için bu bağlantıda verilen adımları deneyin.

    https://support.microsoft.com/tr-tr/account-billing/microsoft-tan-faturalama-%C3%BCcretini-ara%C5%9Ft%C4%B1rma-398c5328-364c-d5e4-ea8f-f5ad60562a93

    Ardından, bu bağlantıda verilen adımları kullanarak ödemeyi iptal edin ve para iadesi alın.

    https://support.microsoft.com/tr-tr/account-billing/microsoft-aboneli%C4%9Finden-nas%C4%B1l-para-iadesi-al%C4%B1n%C4%B1r-67dca30b-b323-44d5-acc2-e02f9902c472

    2

    Bu ödemeyi hala iptal edemiyorsanız, geri ödeme almak için destek ekibiyle iletişime geçmek üzere bu yöntemi kullanmayı deneyin.

    Bu bağlantıya gidin: https://support.microsoft.com/contactus

    Microsoft 365'i seçin

    "Ev Desteği Al"a tıklayın.

    Açılan kutuya faturalama yazın.

    Enter tuşuna basın, ardından bir sonraki sayfada aşağı kaydırın ve "Destek Ekibiyle İletişime Geçmek İçin Oturum Aç"a tıklayın.

    Microsoft 365 ve Office - Aboneliğimi Yönet'e gidin.

    "Web tarayıcısında destek temsilcisiyle sohbet et" seçeneğini belirleyin

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