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I paid for Microsoft 365 via the App Store on my MacBook. Under the Apple ID of ******@icloud.com. However, I keep getting an error telling me "your purchase was successful but we are unable to associate it with your Microsoft account" how do I fix this and make a sure $100 is not wasted?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Microsoft stated it is an issue they are having across the board when purchased from Apple store. I requested a refund and received it. It was advised that I download directly from the Microsoft website.
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My trial subscription started yesterday according to my Apple account on my MacBook, but my Microsoft account is not registering it.
Microsoft stated it is an issue they are having across the board when purchased from Apple store. I requested a refund and received it. It was advised that I download directly from the Microsoft website.
Hello Michael Bland, thanks for posting this in our community.
To start, check your subscription status in Apple Settings. On your MacBook, go to System Settings, then Apple ID, and look under Subscriptions. Make sure Microsoft 365 appears as an active subscription under the correct Apple ID.
Your Microsoft 365 subscription is tied to your Apple ID for billing, but it must be linked to a Microsoft account to activate and use Office apps. Even if you used an iCloud email to make the purchase, you still need to open a Microsoft Office app like Word or Excel, restore the purchase using the Apple ID that made the purchase, and then sign in with a Microsoft account to activate the subscription features.
If the issue persists, contact Microsoft Support and provide your Apple receipt. They may be able to manually associate the subscription with your Microsoft account.
Kind regards,
John Oli
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Hello,
I purchased Microsoft 365 Personal through the Apple App Store on my iPhone using my Apple ID.
My Apple subscriptions show that Microsoft 365 is active and paid until March 3, 2027. However, Excel and the other Office apps on my Mac still say “Subscription required to edit and save.”
I already tried:
Restore previous purchase
Signing out and signing back in
Removing Keychain entries
Restarting my Mac
My Microsoft account still shows the subscription as expired/canceled even though Apple shows it as active.
It seems the Apple App Store purchase is not properly linked/synced with my Microsoft account.
Can you please help manually associate or relink my subscription to my Microsoft account?
Thank you.