Emails don't go from outlook to my android

Hi Anat,

Sorry to hear about the email syncing issues. Usually, this happens if your Outlook app isn't syncing properly or the account settings are off.

First, check your internet and that the Outlook app is up to date. Then, open the app and ensure you're logged in with the same details as on your computer. If it is, try clearing the app cache and restarting your phone. Also, see if sync is enabled in the app settings and that battery settings aren't cutting off Outlook in the background.

If that doesn't do the trick, let me know if new emails appear on your computer but not your phone, or if it's happening both ways. This’ll help to figure out if it’s a device or server problem.

Best,

Rez

If emails are not syncing from Outlook on your computer to the Outlook application on your Android device, there are a few potential reasons and solutions you can try:

1. Check Internet Connection: Ensure that your Android device has a stable internet connection.
2. Account Configuration: Verify that the same email account is configured on both Outlook for your computer and the Outlook app on your Android device.
3. Sync Settings: In the Outlook app on your Android, check the sync settings to ensure that email sync is enabled. You can do this by going to the app settings and looking for options related to syncing.
4. Update Outlook App: Make sure that the Outlook app on your Android device is updated to the latest version. Sometimes, bugs in older versions can cause syncing issues.
5. Remove and Re-add Account: If the issue persists, try removing the email account from the Outlook app and then re-adding it. This can often resolve syncing problems.
6. Check for App Restrictions: Ensure that there are no battery optimization settings or data restrictions that might be preventing the Outlook app from syncing properly.

If these steps do not resolve the issue, you may want to check for any specific error messages or consult the support documentation for further troubleshooting steps.

References:

• The connection to your mail server timed out error in Outlook for iOS or Outlook for Android
• Your organization has removed its data associated with this app
• The operation failed error when you send email messages in Outlook