Onenote crashes and Ive cleared the cache, reset app setting it wont work

Fletcher, Asher (Student) 5 Reputation points
2025-12-09T13:09:53.87+00:00

it keeps saying one note has ran into an error no matter what I do

Microsoft 365 and Office | OneNote | For education | Windows

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Alina-Le 6,390 Reputation points Microsoft External Staff Moderator
    2025-12-09T14:53:12.4766667+00:00

    Hello @Fletcher, Asher (Student)

    Welcome to Q&A forum! I understand that this issue greatly impacts your studies, and I will do my best to work with you about it.

    To ensure we provide the most effective troubleshooting steps, could you please confirm the following details:

    1/ Verify your account type

    I understand that you've posted this thread in the educational forum, but I would like to "reconfirm your account type" to ensure we can provide the most appropriate troubleshooting steps. Please let me know which of the following applies to your account:

    • Personal account (e.g., @hotmail.com, @outlook.com)
    • Educational account (e.g., @schoolname.edu)
    • Business account (e.g., @yourcompany.com or @onmicrosoft.com)

    2/ Have you tried opening the notebook in OneNote Online? OneNote 

    If it works there, the problem may be with the local app. 

    You can temporarily use the online version while we work on this issue.

    3/ What version of OneNote are you using?

    For the OneNote desktop app: go to File > Account > About OneNote. Please make sure your OneNote version is up to date.

    User's image User's imageimage

    4/ Is anyone else in your organization experiencing this issue?

    We need to verify if this problem is widespread and affecting multiple users.

    5/ Could you confirm the full error message?

    With the exactly full error message, I can better address this issue for you.

    *

    Besides, I also found another thread with a similar problem. You can review the steps in that thread to double-check your issue.

    My one note application keeps crashing, how do I fix one note to stop this from continuing to occur…

    If you encounter difficulties with any step, please let me know, and I will clarify it for you.

    If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in "our documentation" to enable e-mail notifications if you want to receive the related email notification for this thread.

    Was this answer helpful?

  2. AI answer

    2025-12-09T13:10:05.0266667+00:00

    If OneNote is crashing and you've already cleared the cache and reset the app settings, there are a few additional steps you can take to troubleshoot the issue:

    1. Check the Registry Settings: OneNote may have issues related to the registry. Ensure that the FirstBootStatus registry key is correctly set. You can do this by:
      • Pressing Windows + R, typing regedit, and hitting Enter to open the Registry Editor.
      • Navigating to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\OneNote.
      • Checking if the FirstBootStatus value exists and is set to 02000202. If it does not exist, you may need to create it.
    2. Reinstall OneNote: Sometimes, a fresh installation can resolve persistent issues. Uninstall OneNote completely and then reinstall it from the Microsoft Store or your Office installation package.
    3. Check for Updates: Ensure that your version of OneNote and your Office suite is up to date. Sometimes updates can fix bugs that cause crashes.
    4. Disable Add-ins: If you have any third-party add-ins installed, they might be causing conflicts. Try disabling them to see if that resolves the issue.
    5. Contact Support: If the problem persists, consider reaching out to Microsoft Support for further assistance, as they can provide more tailored help based on your specific situation.

    These steps should help you troubleshoot the crashing issue with OneNote.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.