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We lost 1+ yr old Planner tasks in one bucket. Need urgent recovery help. Accidentally deleted

Edjeans Amparado 0 Reputation points
2026-01-22T23:23:28.93+00:00

Hello, raising a concern regarding a technical issue in Microsoft Teams Planner.

While attempting to delete a bucket, I accidentally deleted completed Planner tasks dating back over a year. These tasks are critical business records for our operations, tracking, and compliance.

We urgently need to know if there is any way to recover or restore those deleted tasks, including through retention policies, backend recovery, or administrative tools.

This information is very important to our business, and we would greatly appreciate any assistance or escalation that can help retrieve it.

Please let me know what details you need from us to proceed. Thank you.

Microsoft Teams | Microsoft Teams for business | Tasks | Other
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  1. Jade Ng 11,335 Reputation points Microsoft External Staff Moderator
    2026-01-23T00:38:29.87+00:00

    Dear @Edjeans Amparado,

    Good day. Thank you for posting your question in the Microsoft Q&A forum!

    First of all, I sincerely apologize for the inconvenience you’ve experienced. I truly appreciate your patience during this time and thank you for bearing with us.

    I am so sorry to hear you are dealing with this problem. I can't imagine how affecting it can be to accidentally delete tasks in Planner and impact of it to your entire team's workflow. I can understand how critical it is for you to recover those Planner tasks. Unfortunately, once a task is deleted from Microsoft Planner, recovery options can be limited. As you can see in this article: Delete a task or plan

    User's image

    In this case, the best way to further troubleshoot it is to report it to the related team. I sincerely recommend you try to create a support ticket from Microsoft 365 Admin Center>Support>New Service Request. You can raise support ticket from: https://admin.microsoft.com/Adminportal/Home?#/support/requests

    The support team over there has higher permission than us to investigate the issue from background, they have more resource and correct escalation channel in handling this kind of issues. This would be a more efficient way in handling the case for you. 

    For reference: Get support for Microsoft 365 for business

    I will also feedback this situation on our side. Please accept my sincere apologies for not being able to resolve the problem and for redirecting you to the related development team. I regret any inconvenience this may cause. The fix to your concern can be identified through the background logs, and I suggest you raise a support ticket from the Office 365 admin center, where the related team will investigate the problem further by collecting the necessary background logs.

    Once again, I apologize for the inconvenience this has caused. I appreciate your patience and understanding and thank you for your time and cooperation.

    Sorry for the inconvenience again. Your patience and understanding are highly appreciated. Hope you stay safe and healthy!!

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