Not intended to renew subscription in microsoft

For a Microsoft 365 subscription bought on an Apple device, the refund path depends on where it was purchased:

1. If the subscription was purchased through the Apple App Store (in-app on iOS):
   Refunds and cancellations must be handled by Apple, not Microsoft. Microsoft cannot cancel or refund subscriptions purchased through Apple.
   • Request a refund directly from Apple using their refund process: see Apple support at Apple support.
2. If the subscription was purchased directly from Microsoft (not via Apple):
   a. First cancel the subscription from the Microsoft account:
   • Go to https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account that purchased the subscription.
   • Find the Microsoft 365 subscription and select Manage.
   • Select Cancel (or Upgrade or Cancel) and follow the on-screen steps.
   b. Check refund eligibility:
   • Not all cancellations result in a refund. Eligibility depends on country/region and timing.
   • In Canada, Denmark, Finland, Germany, Israel, Korea, Netherlands, Poland, Portugal, and Turkey, cancelling may entitle to a prorated refund.
   • For full details and to check eligibility, use the guidance in How to get a refund on a Microsoft subscription.
3. If the subscription was purchased from another third party (e.g., Amazon, Best Buy, Google Play):
   • Microsoft cannot cancel or refund these subscriptions. Contact the retailer’s customer support directly to cancel and request a refund.

If neither Apple nor Microsoft shows a refund option, verify exactly where the subscription was billed from (Apple purchase history vs. Microsoft account billing) and then use that provider’s support and refund process.

References:

• How to get a refund on a Microsoft subscription
• Cancel a Microsoft 365 subscription
• Manage your Microsoft 365 subscription purchased through a third party
• Unable to cancel your Microsoft subscription
• Request refund - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A