Locked out of Microsoft Family

If nobody can access the account which is paying for the subscription, that account must be recovered before anything else can be done with the subscription. See https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42 .

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If you are a member or a child account in a family group, only the organizer has permission to remove you from the group.

• That is, Only the person in the organizer role can remove themselves or other members from the group.

For reference:

How to leave a Microsoft family group

There are no alternative shortcuts or methods to bypass this security protocol.

Because the organizer account is the only one that can change or remove Family Safety restrictions, the situation depends on whether that organizer account can be recovered. There is no way for Microsoft or other family members to bypass Family Safety from the outside.

Use these paths depending on the scenario:

1. Check if the restricted account is actually in a family group
   • Go to https://account.microsoft.com/family and sign in with the restricted account.
   • If no family is listed, the device may still have old Family Safety settings applied. In that case, run a local “safety reset” on each affected Windows device:
     1. Press Windows + R.
     2. Type cmd and select OK.
     3. In the Command Prompt, run:

                schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask"
        

     4. Restart the computer.
2. If the restricted account is in a family group but the organizer is inaccessible
   • Only an organizer can remove members or delete the family group. If the organizer account truly cannot be accessed (for example, permanently lost and cannot be recovered), there is no supported way to transfer organizer rights or forcibly delete that family from the outside.
   • The proper route is to attempt recovery of the organizer account using Microsoft’s standard account recovery process (for example via the account recovery form and security verification). If recovery is successful, sign in as that organizer and:
     1. Go to https://family.microsoft.com.
     2. Click … next to the affected member and choose Remove from family group.
     3. Or remove all members and then choose Leave family group on the organizer to delete the family.
3. If Family Safety restrictions appear but the account is not in any family
   • This usually means the device still has Family Safety policies cached from a previous family setup. Use the same “safety reset” steps as in #1 on each impacted Windows device:
     1. Windows + R → cmd → OK.
     2. Run:

                schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask"
        

     3. Restart the device.

If organizer account recovery is impossible, the only supported workaround is to clear enforcement on each device (via the FamilySafetyRefreshTask) and ensure the restricted account is not in any active family group. A locked, unrecoverable organizer account cannot be replaced or overridden.

References:

• Family Safety settings enforced on adults
• Leave family group or remove members
• How to leave a Microsoft family group
• Troubleshooting Microsoft Family Safety