Out of office when im not OOO

Hi @Ribeiro, Adriana G, 

Good day, and thank you for the clear details and for the troubleshooting you have already completed. 

Microsoft Teams is showing your presence as “Available, Out of Office” even though you are not out of the office and you do not see any Out of Office time on your Outlook calendar. 
This can happen because Teams presence is influenced by signals that sync between Teams and Outlook, not only by what appears on the main calendar view. In particular, an Out of Office schedule set in Teams can sync with Outlook automatic replies, and Teams can also keep the Out of Office label if it detects automatic replies or a calendar item that is marked “Show as: Out of office,” including certain accepted invites.  

Please follow some workarounds below, as they are designed to fit your situation: 

1/ Turn off any Out of Office schedule that was set directly in Teams 

• Open Teams and select your profile picture, then select Set status message and open Schedule out of office. 
• Switch off automatic replies, remove any configured date or time period if it is present, and then select Save. 
• For reference, Microsoft guidance is available here: Schedule an out of office status in Microsoft Teams - Microsoft Support 

2/ Disable Automatic Replies from Outlook on the web to clear any remaining sync signal 

• Sign in to Outlook on the web for the same mailbox and open Settings, then go to Mail, then Automatic processing, then Automatic replies. 
• Select Don’t send automatic replies, save the change, and then close and reopen Teams to refresh your presence.  

3/ Check for any calendar items marked “Show as: Out of office,” including accepted PTO style invites 

• In Outlook or Teams Calendar, review current and upcoming events, especially all day or multi day items, and open any event that could be affecting your availability. 
• If the event shows “Out of office” in the “Show as” field, change it to Free or Tentative, or decline it if it should not apply to your availability, then restart Teams and check your status again.  

4/ If you have already tried the usual troubleshooting steps and the status still does not change, one common cause is an accepted PTO or leave invite that was created with “Show as: Out of office.” In that case, Teams continues to follow the Exchange calendar signal, even when your own automatic replies are turned off.  

• Open your Outlook calendar and look for any PTO, leave, or time away invites you accepted from someone else. 
• Open the invite and then change your response from Accepted to Declined, or remove the invite from your calendar if it should not apply to your availability. 
• Restart Teams after the change, and then check whether your presence updates back to normal. 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If you have any updates regarding the issue, please feel free to share them with me.        

Thank you for your patience and your understanding. I look forward to continuing the conversation.  

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In this scenario, the Outlook calendar and Teams presence can get out of sync, so status shows as Out of office even when there’s no obvious OOO entry.

Based on the documented behavior and known issues, check and correct the following:

1. Verify “Show As” on all-day and recurring events

• In new Outlook, any calendar item can be marked as Out of Office and drive Teams status.
• On the calendar, right‑click any all‑day or long‑running events (including recurring ones) and select Show As.
• Make sure none of them are set to Out of Office; change them to Busy or Free as appropriate.

2. Check for hidden/less obvious OOO events

• Look for:
  • Events on secondary calendars that are overlaid with the main calendar.
  • Old recurring OOO events that still have future occurrences.
• Right‑click each suspicious item → Show As → confirm it is not Out of Office.

3. Understand that Teams and Outlook can show different presence

• There is a known issue where automatic Out of Office replies in Outlook can cause a mismatch:
  • Others may see a different status in Outlook vs. Teams (for example, Away or Offline in Outlook but Out of office in Teams).
• If automatic replies were recently turned on or off, allow some time and restart both Teams and Outlook to force a refresh.

4. Confirm Teams status behavior from calendar

• In new Outlook and Outlook on the web, presence is driven by calendar:
  • Out of office indicates the individual is out of the office and unavailable.
  • Do not disturb and Busy can also be driven by meetings and calendar info.
• After fixing any OOO‑marked events, fully quit and restart Teams so it re‑reads calendar state.

If the status still shows as Out of office after verifying there are no events marked Out of Office and after restarting Outlook and Teams, this falls into the known presence issues category and may require tenant‑level investigation by support.

References:

• Add your out of office event to the Outlook calendar of others
• Teams status information available in Outlook
• User presence status issues in Outlook