Family Organizer

Hello Bianca Du Plessis,

I understand that you are having issue with Microsoft Family Safety. I truly understand how you feel. Let me assist you go through this situation.

Here is my suggestion for you:

Option 1: Check and correct date of birth

If the date of birth on your daughter’s Microsoft account is wrong, it may be incorrectly enforcing child restrictions.

1. Sign in to your daughter’s account
2. Go to Your info > Edit profile
3. If allowed, correct the birth date
4. If prompted, an organizer approval is required

If approval is blocked (which it is in your case), this option alone will not resolve it. But still needed to check first.

Option 2: Create a new adult organizer family

This is the only reliable workaround when the organizer is under 18 and stuck.

1. You create a NEW Microsoft account (adult, correct DOB)
2. Sign in and create a new Microsoft Family group
3. Invite your daughter’s account to the new family
4. Accept the invite from her account
5. You become Family Organizer
6. Permissions and approvals immediately work again

This breaks the approval loop without deleting her data or subscription.

Option 3 (If above fails): Contact Microsoft Support to ask for organizer transfer

Only Support can intervene when:

• The only organizer is under 18
• No approvals are possible
• Account access is blocked

To contact support:

• Go to https://support.microsoft.com/home/contact
• Search for "Family safety" in the search box.    
• Click "Get Help", then scroll to the bottom and select "Contact Support”.
• When prompted to select Products & Services, select Family & Child Safety> Microsoft Family Safety
• Look for and select "Chat with a support agent in your web browser". Once connect, explain your situation clearly.

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Please understand that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft staff cannot directly intervene in Microsoft product features or access back‑end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Still, I will do my best to assist you with everything I can.

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

The current configuration has the daughter as the only family organizer while she is still treated as a minor under Microsoft Family policies, which is causing the approval deadlock. Only a family organizer can change organizer/member roles or remove members, and only the organizer can adjust safety/approval settings.

From the available information, the following options are supported:

1. If the account is incorrectly treated as a child
   • If the daughter’s Microsoft account has the wrong birth date, update it using the documented process for “I’m an adult, but Microsoft thinks I’m a child.”
   • Follow the steps in How to change a birth date on a Microsoft account under I'm an adult, but Microsoft thinks I'm a child to correct the date of birth. This can help ensure the account is recognized as an adult account.
2. Use organizer capabilities (if any other organizer exists)
   • In Microsoft Family Safety there are two roles: organizer and member. Organizers can add/remove members, manage limits and permissions, and view activity.
   • If there is any other account in the family group that is currently an organizer (for example, another parent account that might have been set up earlier), that organizer can:
     1. Sign in at https://account.microsoft.com/family/home/settings.
     2. Select the daughter’s account.
     3. Adjust activity reporting and restrictions, or remove and re-add members as needed.
3. If privacy is the main concern for a now‑grown child
   • When children become adults and want privacy or fewer restrictions, they can be removed from the Family Group entirely. This is done by following the “My children are adults now” guidance and using the “leave a Microsoft family group” process.
4. If the daughter is still under 18 and remains a member
   • Family organizers retain full control over child accounts to ensure a safe and age‑appropriate experience. Adult members cannot override organizer controls.
   • For adult members who are restricted by organizer settings, only the organizer can turn off or change those safety settings.

Given the constraints in the documentation, the supported paths are:

• Correct the daughter’s birth date if it is wrong so the account is treated as adult, then adjust membership/organizer roles using an existing organizer account if available.
• If another organizer exists, use that organizer account to manage roles and restrictions.
• If no other organizer exists and the account is correctly marked as under 18, Microsoft’s documented model does not provide a self‑service way for a member to promote themselves to organizer or to override the existing organizer role.

For additional troubleshooting of Microsoft Family Safety behavior (such as limits, blocks, or membership issues), use the guidance in the Family Safety troubleshooting article.

References:

• Troubleshooting Microsoft Family Safety
• Roles, permissions and data sharing in Family Safety
• Family Safety settings enforced on adults