Remove other family organiser

Hi Angie,

An organizer should be able to easily remove another organizer.

Could you share the screenshot of the error?

Could you ask your children to remove the consent if applicable, and then try to disband the Family group?

http://account.live.com/mykids.aspx

I’m eager to hear back and work together to find a solution.

Parental consent for a child’s Microsoft account cannot be transferred between adults. Only the adult who originally granted consent can manage or remove that consent, even if there are multiple organizers in the family group.

Based on the documented behavior, these are the only supported options:

1. Verify whether the other organizer is the one who granted consent
   • Sign in as an organizer at family.microsoft.com.
   • If the child accounts do not show options like Remove consent for this child’s account, it indicates that consent was granted by a different adult account.
2. If the other organizer granted consent
   • Only that organizer can:
     • Go to the child’s entry and select Remove consent for this child’s account.
     • Then select Remove from family group for the child.
   • After all child accounts for which they granted consent are removed (or their consent is removed), an organizer can then remove that adult from the family group:
     • As an organizer, select the organizer’s name and choose Remove from family group.
3. If the consenting adult cannot be contacted or cannot access their account
   • The guidance is that the adult or appropriate guardian must attempt to recover that adult’s Microsoft account and then manage consent from there: see the account recovery link in the parental consent article.
   • Without access to the account that originally granted consent, consent cannot be removed or reassigned.
4. Removing members when you do have the right consent
   • As an organizer:
     1. Sign in at account.microsoft.com/family.
     2. For each child where you see Remove consent for this child’s account, select it.
     3. Go back to the family group and select Remove from family group for that child.
     4. For the other organizer, select their name and choose Remove from family group.

If the other organizer’s account is the one that granted consent and cannot be recovered, there is no supported way in the documentation to transfer that consent to a different organizer; it must be managed from the original consenting account.

References:

• Managing parental consent
• Leave family group or remove members
• How to leave a Microsoft family group
• Troubleshooting Microsoft Family Safety