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Microsoft 365 and Office | Subscription, account, billing | Other | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Hello, good day and thanks for your question. Sorry to know about this. If there is no other subscription that is present on your account this means that the payment method or the card that you are using got caught somewhere from the last time that you have used it and this has caused an unauthorized charge and in this case it is best to reach out to the bank to block and replace your card to avoid additional or future unwanted charge/s.
It is also a good measure to temporarily lock it from the bank's website or the bank's mobile app to ensure that you will not have an unauthorized charge while this is still being figured out.
Kindly take note that the forum does not have access to user accounts to be able to check and intervene with account related and billing side of things and you can reach out to the support team at https://support.microsoft.com/en-us/contactus/ and then click on Xbox and then click Start a chat and then type in the issue when prompted as several options might be available (request a call or chat) depending on the time of contact and proceed from there.