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Issue: a users Microsoft Teams presence status remains "Unknown" on both the desktop app and the web (cloud) version. The issue persists despite troubleshooting. But on phone the status is available and green.
Current behavior: - Presence status remains "Unknown" - Unable to manually change presence reliably
Please advise on further troubleshooting steps or any known service issues that may cause presence status to remain "Unknown" across Teams clients.
Managing presence indicators such as Available, Busy, or Away to reflect user availability
Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer recommended by moderator
The issue has been resolved by removing E license and readding license.