Request for billing adjustment due to unintended charges on disabled Azure test subscription

Question

Request for billing adjustment due to unintended charges on disabled Azure test subscription

동현 김 0

Hello,

I used my Azure free account for personal learning and testing purposes. However, after I stopped using the service, I was unexpectedly charged for resources that I did not intend to continue using.

I have confirmed that the following two invoices are currently overdue due to failed automatic payment:

G15<removed PII> (₩108,192)

G14<removed PII> (₩327,371)

I did not intentionally continue using any resources, and it appears that the charges may have been caused by a remaining network resource or other hidden default resources.

The subscription is already in a Disabled state, I have no intention of using it further, and I am also planning to delete the tenant entirely.

Considering that this was an unintentional use under a student/personal testing scenario, along with the failed automatic payment situation, I would sincerely like to request a review for a possible charge reduction, credit adjustment, or refund.

If possible, I kindly ask for at least the most recent two months of billing to be reviewed.

Thank you for your time and assistance.

Naveena Patlolla 9,660 Reputation points Microsoft External Staff Moderator

2026-04-10T18:14:48.78+00:00

Hi 동현 김,
Just want to check if the solution worked for you or else please let us know if any help, we are always here to help whenever you need us.
동현 김 0 Reputation points

2026-05-01T12:29:40.9233333+00:00

Thanks for your quick reply and Sorry for late answer. I’ve been having a tough days lately... In my case, like I mentioned in my first question, the payment didn’t go through because my card didn’t have enough balance, so the transaction was canceled. As a result, there’s an outstanding unpaid amount on my account, and I’d like to clear it.

I tried following your guide, but since no actual payment was completed, the refund request keeps failing. What should I do in this situation?

2 answers

Your answer

Naveena Patlolla 9,660 Reputation points Microsoft External Staff Moderator

2026-04-10T18:14:48.78+00:00

Hi 동현 김,
Just want to check if the solution worked for you or else please let us know if any help, we are always here to help whenever you need us.
동현 김 0 Reputation points

2026-05-01T12:29:40.9233333+00:00

Thanks for your quick reply and Sorry for late answer. I’ve been having a tough days lately... In my case, like I mentioned in my first question, the payment didn’t go through because my card didn’t have enough balance, so the transaction was canceled. As a result, there’s an outstanding unpaid amount on my account, and I’d like to clear it.

I tried following your guide, but since no actual payment was completed, the refund request keeps failing. What should I do in this situation?

Answer 1

Hi 동현 김,
Submit a Billing Support Request to request a refund for the unintended charges.

To get dedicated support, please follow these steps to create a support request through the Azure portal:

https://ms.portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on New support request and follow the prompts to submit the details of your issue.

For billing issues, please follow these step by step to create a support request:

Go to the Azure Portal, click on Help + Support, and then select Create a support request.
In the Support + Troubleshooting pane on the right, type "Billing" in the search box, select Billing, and then click Next.

User's image

3.Select the subscription and click Next. You will then see a list of suggested solutions. If none of this address your issue, please proceed with the steps outlined below.

User's image

Scroll down past the suggestions until you see the Contact Support option. From there, select Create a support request

User's image

User's image 5. If the solutions appear again, click on 'Return to support request'.

6.Click Next, and you will then be able to create the billing support ticket.

Referral document to raise support ticket: https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-requestupport-request

I hope this information is helpful. Please let us know if these steps resolve your issue or if you need any further assistance.

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동현 김 0 Reputation points

2026-05-02T15:26:42.2566667+00:00

Thanks for your quick reply and Sorry for late answer. I’ve been having a tough days lately... In my case, like I mentioned in my first question, the payment didn’t go through because my card didn’t have enough balance, so the transaction was canceled. As a result, there’s an outstanding unpaid amount on my account, and I’d like to clear it.

I tried following your guide, but since no actual payment was completed, the refund request keeps failing. What should I do in this situation?

Answer 2

Billing adjustments, waivers, or credits for unintended Azure charges can only be evaluated by Microsoft billing support on the subscription, not through forums or tools.

To request a review and possible waiver/credit for the overdue invoices on the disabled Azure subscription:

Create a free Azure billing support request:
1. Go to the Azure portal support creation page: https://portal.azure.com/#create/Microsoft.Support.
2. In the search box, type Billing and select Go.
3. Select Billing as the issue type and choose the affected subscription from the dropdown, then select Next.
4. Wait a few seconds for options to load, then select Create a support request at the top (do not select the automated solution tiles).
5. On the Problem tab, fill in:
  - A summary such as “Request for billing adjustment/waiver for unintended charges on disabled free/test subscription”.
  - Problem type/subtype related to Billing, Charges, or Invoice.
6. Select Next to go to Additional details.
7. Provide:
  - Subscription ID.
  - Invoice numbers (for example, G150977175 and G145167424) and amounts.
  - Explanation that this was a free/student/personal test subscription, resources were unintentionally left running, the subscription is now Disabled, and there is no intent to continue usage.
  - Request for a one-time courtesy credit/waiver or adjustment for the recent months.
8. Select Next → Review + create → Create.
If the portal does not allow creating a ticket because the subscription is disabled or there are other issues, use one of these alternatives from the context:
- Contact Azure billing support via the Azure portal support blade: https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade and create a Billing support request from there.
- If still blocked from opening a ticket, send an email to the Microsoft support address used for billing/subscription issues as indicated in similar cases (for example, where users with disabled subscriptions and paid invoices could not open tickets) and request assistance with the billing review.
While waiting for support:
- Review charges and usage so that details can be shared clearly with support:
  - Use the Review your individual Azure subscription bill tutorial to compare invoices with detailed usage and cost analysis.
  - Use Analyze unexpected charges and Explore and analyze costs with cost analysis to identify which services or resources generated the charges.
For future learning/testing use:
- Follow Avoid charges with your Azure free account guidance for any new free or test subscription.
- Configure budgets and cost alerts in Cost Management to prevent unexpected charges.

Only the billing support team can decide on refunds, credits, or waivers, but a clearly documented explanation (free/test usage, unintentional resource persistence, disabled subscription, and invoice details) gives them the information needed to review the case.

References:

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Request for billing adjustment due to unintended charges on disabled Azure test subscription

2 answers

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