Tengo una discrepancia con mi factura

Hello AGUILAR LUZA, ROUSS XIOMARA,

For queries related to payment or billing create a service request they will contact you via email or call to resolve it. below are the steps.

1. Click link Contact Microsoft Support to navigate to support ticket page.

Type billing.

In Contact Support, create support request.

Fill in Problem description.

Click Next button in Recommended Solution.

In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.

Click Review+Create and click Create button.

Your support ticket will be created and a mail will be sent.

You can track the support ticket in Azure portal using Help + Support, Recent Support tickets.

Let me know if you have further questions we would be happy to help you!!

To request a manual review or refund for the Azure invoice when the portal shows “not eligible for fast refund,” use Azure billing support, which is free.

1. Create a billing support request in the Azure portal:
   • Go to the support request creation page: https://portal.azure.com/#create/Microsoft.Support
   • In the “Problem type” search box, enter Billing and select it.
   • Select the affected subscription.
   • When options appear, choose Create a support request (ignore automated solution tiles).
   • On the Basics / Problem tab, set the problem type/subtype related to billing/charges/refund.
   • In the description, include the invoice ID G150910863, explain that it was a student project, that the subscription is already canceled, and that the portal shows “not eligible for fast refund.”
   • Continue through Additional details and Review + create, then submit the request.
2. If access to the subscription or portal is limited (for example, disabled subscription), still try the same support link above; billing support is available even for disabled subscriptions.
3. If there are any issues creating the ticket through the portal, use the generic Azure billing support entry point described in the FAQ to reach billing support and reference the same invoice ID.

Billing support can review the charges manually and determine whether a refund or adjustment is possible, even when the self-service fast refund option is not available.

References:

• Cost Management + Billing frequently asked questions (FAQ)
• Resolve a past-due balance for your pay-as-you-go Azure subscription
• “My Azure subAzure Subscription shows invoice paid but remains disabled; portal not allowing reactivation or ticket generation.” - Microsoft Q&A
• Fraud Charges - Microsoft Q&A
• Request refund - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Which support portal should I use?
• View and download your Microsoft Azure invoice
• Tutorial: Review your individual Azure subscription bill
• Tutorial: Review your Microsoft Customer Agreement invoice
• Tutorial: Review your Microsoft Partner Agreement invoice
• investigate a billing charge - Microsoft Q&A