How can a school get approval for Educational programs when you can't talk to a human or open a ticket?

Hi Arthur Beaudette,

What you are experiencing is unfortunately expected behavior when a school has not yet been verified as an eligible education institution in Microsoft’s system. Until that verification is completed, access to Microsoft Education services is limited, Minecraft for Education cannot be licensed, and support requests are routed to automated (AI) channels with no option to open a formal ticket. 

The correct and required next step is to complete Microsoft’s education verification process for your charter school by following this instruction: Verify eligibility for Microsoft 365 Education subscriptions | Microsoft Learn. This is done through Microsoft’s education onboarding form, where you will be asked to provide proof of your school’s status. Until this step is approved, Minecraft for Education will remain unavailable. 

If this process is urgent or has already stalled for you, the fastest practical option is to work with a Microsoft Education partner or CSP (Cloud Solution Provider). These partners can help you with the verification process, help validate charter schools, and open support requests on your behalf. 

Note: Please understand that as a forum moderator, my primary goal is to provide helpful guidance and support through general troubleshooting steps. While I don’t have access to internal systems or test devices required to resolve backend/account issues, I truly appreciate your understanding of these limitations.  

I hope you find this information helpful. If anything is unclear, please don’t hesitate to reach out to me. 

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