2,427 questions with Microsoft 365 and Office | Subscription, account, billing | For education | Other tags

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How to remove an account from authenticator app

I just retired and have lost access to IT service. How do I delete the user account on my authenticator app that the university had set up for me?

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-27T03:34:55.7466667+00:00
steve kostelnik 0 Reputation points
answered 2026-08-27T03:57:01.49+00:00
Dora-T 380 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Can't get into my college account

I can't do anything on the Microsoft Authenticator App because it asks me to put in a code that sends to the app or ask to verify something, nothing come up on the app if in the notification, leading me to not be able to do a thing about it but complain.…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-27T02:00:26.5366667+00:00
Katelynn Bombard 0 Reputation points
accepted 2026-08-27T03:51:10.1133333+00:00
Katelynn Bombard 0 Reputation points
1 answer

Office 365 for Students Wrong License Despite Proper Instructions

Hello through the University of Applied Sciences you can get the Office 365 license for students. The instructions say that you can then also use the desktop versions. This also worked without any problems for a fellow student; but not for me. I followed…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-26T23:38:22.91+00:00
Wilson Daisy 0 Reputation points
answered 2026-08-27T00:03:22.53+00:00
BabybooHN 2,450 Reputation points Independent Advisor
1 answer

I'm stuck in a permanent MFA loop

I can't log into authenticator or my school account because when I click on the "I can't use my authenticator app right now" option it asks me to provide a code or a number from the app itself. Please help, I need to access my account to…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-26T11:26:40.7566667+00:00
s 0 Reputation points
answered 2026-08-26T12:42:54.1533333+00:00
Helen Luu 2,295 Reputation points Independent Advisor
1 answer

Locked out of college Microsoft account

I am trying to log into my college Microsoft account. It will not let me log in without authenticating but it is asking me to re-log into my college account on the Microsoft Authenticator. tha account is [Moderator note: Personally Identifiable…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-26T08:30:13.94+00:00
Arran Gilfillan 0 Reputation points
answered 2026-08-26T08:42:42.05+00:00
JeseminQH 265 Reputation points Independent Advisor
1 answer

Microsoft Office 365 Education

Hello, I access Office365 Education through my university email, but I can't use the Apps (Word and Excel) in Desktop App mode. The App installation procedure starts and completes, but Microsoft 365 and Office cannot be displayed among the Installed…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-26T01:30:56.8566667+00:00
Clarke Aspen 0 Reputation points
edited an answer 2026-08-26T02:49:27.7+00:00
Alina Le 4,890 Reputation points Independent Advisor
2 answers

Cancel a school account that I am not the administrator of

Hello I have an issue with an office 365 subscription on my school account. I have to cancel this subscription, but when I access my personal space, there is no section that shows cancel the account or change my payment method. After doing my research,…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-25T01:24:17.5533333+00:00
Mckenna 0 Reputation points
commented 2026-08-26T00:25:55.31+00:00
BabybooHN 2,450 Reputation points Independent Advisor
2 answers

Accessing Expired University Microsoft Account

My account is a Microsoft 365 Education work/school account that was provided by [Moderator note: Personally Identifiable Information removed]. I have graduated and the account has been deactivated. I have already contacted Sunway and their IT team has…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-19T08:08:07.9966667+00:00
Umairah Zaki 0 Reputation points
edited an answer 2026-08-25T22:30:27.26+00:00
Killian N 3,470 Reputation points Independent Advisor
1 answer

My teacher account will not let me sign up microsoft authenticator

I cannot login to my teacher microsoft account. I know the user name and password but it keeps asking me to give it the code from the authenticator app, do I download it to my phone but in order to use the authenticator app I need a code from the…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-25T14:51:48.6266667+00:00
Madeline Gaiennie 0 Reputation points
answered 2026-08-25T18:58:32.97+00:00
Ivory 905 Reputation points Independent Advisor
1 answer

We are not seeing update subscription dates for A3 licenses in Microsoft Admin Console

Hello, We renewed our subscription through CDW-G, which is who we initially purchased our A3 license through and it is still showing a experation date of 8/31/26. Our renewal date was 8/7/26

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-25T15:40:13.51+00:00
Tony Tipton 0 Reputation points
answered 2026-08-25T17:41:23.5933333+00:00
Hendrix 775 Reputation points Independent Advisor
1 answer

Unable to access email through Authenticator

I use my old college email as a personal email address. I recently got a new phone, so I was logged out of everything, including Authenticator, which is required to access my college email account. When trying to log into Authenticator, the only 2FA…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-25T14:53:07.4833333+00:00
Dylan Davidson 0 Reputation points
answered 2026-08-25T17:05:23.6333333+00:00
Elena-VH 1,150 Reputation points Independent Advisor
1 answer

my original account was set up with a student, now I cant sign in with out a school email

How do I change the plan from a student to personal or business? I was trying and finally got in but want to make sure it wont happen again. It wouldnt allow my personal email and I am no longer in school. Can you please confirm if this is still a…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-25T16:15:42.5866667+00:00
Marc Carlson 0 Reputation points
edited an answer 2026-08-25T16:37:06.8466667+00:00
Elena-VH 1,150 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

I Can't Verify My Identity on Microsoft Authenticator App

So first, apologize for my bad description of the problem. My school's microsoft account is greyed out in the authenticator app. I've searched for solutions here and found that I need to remove my account from the device itself. Yes, the account is now…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-03-29T14:07:15.4133333+00:00
Mohd Hafuzallah 20 Reputation points
commented 2026-08-25T16:07:22.6333333+00:00
Philippa Head 0 Reputation points
2 answers

How to fix failure to use microsoft authenticator app

Currently im in college and in order to get textbooks i have to sign up for cengage but in order to use my school email i need to verify it and authenticate it using microsoft authenticator however i can't since the phone that i had that app on is no…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-25T15:35:23.01+00:00
Ivan Castillo 0 Reputation points
answered 2026-08-25T15:53:22.3533333+00:00
Chris-D 995 Reputation points Independent Advisor
1 answer

I CANT SIGN INTO MICROSOFT AUTHENTICATOR AND I NEED HELP NOW

I am very angry right now because microsoft will not let me speak to a human no matter how hard I try to make the stupid ai transfer me, how many phone numbers I call, and how many stupid websites it tells me to go to to find a human to speak with so…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-24T23:08:10.7533333+00:00
Burg, Dorothy (dburg01) 0 Reputation points
edited an answer 2026-08-25T00:21:00.8033333+00:00
Dora-T 380 Reputation points Independent Advisor
1 answer

Ultimate College Bundle

I am either completely wrong or I purchased an eligible device for this promotion. I bought this laptop today (Lenovo Slim 7i Aura Edition 14" Laptop Computer - Luna GreyIntel Core Ultra 7 355 1.7GHz Processor; 32GB LPDDR5x-7467 Onboard RAM; 1TB…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-23T05:12:29.98+00:00
Ryan Porcaro 0 Reputation points
commented 2026-08-24T11:04:16.9566667+00:00
Hani-Ng 640 Reputation points Independent Advisor
1 answer

LinkedIn Premium not received

Hello, I activated the Microsoft 365 Premium student offer using my Microsoft account and my academic email . My Microsoft 365 subscription is active. However, I have not received any LinkedIn Premium Career activation email or link after more 30 days. I…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-23T13:43:02.8+00:00
Esmira Farziyeva 0 Reputation points
answered 2026-08-23T13:43:18.6533333+00:00

AI answer

2 answers

AADSTS5000224 – Education tenant inaccessible, only need temporary OneDrive data export

My Microsoft 365 Education tenant has been deauthenticated with error AADSTS5000224, and I can no longer sign in to the Microsoft 365 Admin Center, Microsoft Entra, or OneDrive. Affected tenant: Tenant ID: <moderator's note: Personal Identifable…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-21T02:12:19.05+00:00
吉 万 0 Reputation points
commented 2026-08-23T12:32:55.4266667+00:00
Teddie Dang 655 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Urgent: Locked out of student account

I need to sign in immediately to finish an urgent assignment, but I'm locked out of Microsoft Word. I'm stuck on the Authenticator verification prompt with no option to sign in another way. I have already tried all the supported troubleshooting methods…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-22T06:46:03.62+00:00
Imthrist D 20 Reputation points
accepted 2026-08-23T12:12:27.6533333+00:00
Imthrist D 20 Reputation points
1 answer

Can not ads a new account

i got a new phone but I cant sign in with my uni account. When I try to add on the new phone the account and sign in, the application says thath something went wrong on their side and try it later, but I have been trying to sign in for a month. what can…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-23T11:33:48.3866667+00:00
Czinkószki Noémi Gyöngyi 0 Reputation points
edited the question 2026-08-23T11:45:22.51+00:00
Daniel-Vo 6,185 Reputation points Microsoft External Staff Moderator