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Request for Refund – Accidental Charges in Pay-As-You-Go Subscription

Aamir Siddiqui 0 Reputation points
2026-04-16T18:08:49.12+00:00

I was using my Azure account under the Pay-As-You-Go model for learning purposes. As a learner, while exploring the services, I accidentally created a NAT resource, which led to unexpected charges. I was not fully aware of the billing implications at that time.

I have not intentionally used any paid resources beyond basic learning activities. I had already raised a refund request on 10th April, but I have not received any update yet.

I kindly request you to review my account usage and consider processing a refund.

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

Answer recommended by moderator

  1. Siva shunmugam Nadessin 9,625 Reputation points Microsoft External Staff Moderator
    2026-04-16T18:50:53.26+00:00

    Hello Aamir Siddiqui,

    Kindly create a support ticket using below steps our support engineer will respond you in 24 hours.

    For queries related to payment or billing create a service request they will contact you via email or call to resolve it. below are the steps.

    1. Click link Contact Microsoft Support to navigate to support ticket page.

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    Type billing.

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    In Contact Support, create support request.

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    Fill in Problem description.

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    Click Next button in Recommended Solution.

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    In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.

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    Click Review+Create and click Create button.

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    Your support ticket will be created and a mail will be sent.

    You can track the support ticket in Azure portal using Help + Support, Recent Support tickets.

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    Let me know if you have further questions we would be happy to help you!!

    Reference:

    https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

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