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My child already belongs to a family group I didn't setup.

Wes Hinsley 0 Reputation points
2026-04-20T10:00:46.9166667+00:00

I am trying to add my 15-year old to my family group to enable multplayer in minecraft. The family settings says he is already part of a different family group with an organizer called [Moderator Note: Personal Info Removed] who we don't know and did not set up. We can't get him removed to add him to our family.

Microsoft 365 and Office | Microsoft Family Safety | Other | Windows

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  1. Xavier-D 7,670 Reputation points Microsoft External Staff Moderator
    2026-04-21T02:47:38.36+00:00

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

    Hello Wes Hinsley

    I can see that your child account is part of an unknown family group

    Have you try leaving the family group by yourself first?

    Sign in with the child’s Microsoft account on account.microsoft.com/family to see If Leave family group appears next to the account, select it and confirm. If that option is not available, the account cannot leave on its own.

    If your child account unable to leave then for the next step, I suggest contacting Microsoft Support for further assistance:

    1. Open a website link - Contact - Microsoft Support 
    2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
    3. In this section, you will need to sign in to your Microsoft account. 
    4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
    5. You can select " Chat with a support agent in your web browser " to access the chat window. 

    Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

    I hope you can get the support you need, have a nice day.

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