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Surface Laptop Not showing up Under device

Lovneet Hayer 0 Reputation points
2026-04-21T17:32:17.8966667+00:00

Hi, I sent my Surface laptop in for warranty but now it no longer shows up in my devices. I didn't write down the serial number for it. I have the tracking number from UPS and it shows it was delivered to the warranty centre. Any idea of why it disappeared from my devices and how I can get in touch with Microsoft to determine warranty status?

Surface | Surface Laptop | Performance and maintenance
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  1. S.Sengupta 30,501 Reputation points MVP Volunteer Moderator
    2026-04-22T01:37:51.43+00:00

    Microsoft often doesn’t repair your exact unit. They send a replacement device with a new serial number

    Your old device is removed from your account automatically

    Result: It disappears from devices.microsoft.com

    Visit: https://support.microsoft.com/devices

    Then:

    Choose Surface

    Select Check repair status / Contact support

    You don’t have the serial number, so self-tracking won’t work well

    Support can locate your device using UPS tracking + your email

    If a replacement device was issued, then a new serial number will be provided.

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