1,284 questions
1,284 questions with Surface | Surface Laptop | Performance and maintenance tags
1 answer
What does the warranty repair cost?
4 water drops got spilled on the keyboard and now the screen is purple and 1/3rd of the screen does not work. This is what the warranty page says if I ship it to you for repairs. Will I be charge more than $430 once the part is received?
Surface | Surface Laptop | Performance and maintenance
asked 2026-05-05T14:32:34.59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 78%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Brandon Walters
0
Reputation points
answered 2026-05-05T14:32:52.62+00:00
Q&A Assist
2 answers
One of the answers was accepted by the question author.
Storage is full
I've run all of the clean up and storage is still full, what do I do next? Add RAM? External drive? Processor AMD Ryzen 5 Microsoft Surface (R) Edition (2.20 GHz) Installed RAM 8.00 GB (7.45 GB usable) Graphics card AMD Radeon(TM) Graphics (496…
Surface | Surface Laptop | Performance and maintenance
1,284 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 90%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
2 answers
Order [moderator's note: PII removed]
Can you please provide me with the shipping label so we can organise the return of the broken laptop? Please also provide instructions on how the return works
Surface | Surface Laptop | Performance and maintenance
1,284 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 14.000000000000002%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
2 answers
Surface 3 laptop keyboard latency problem
My Surface 3 laptop keyboard has severe latency problems, while the external bluetooth keyboard works fine. Pls advise as to troubleshoot path.
Surface | Surface Laptop | Performance and maintenance
1,284 questions
asked 2026-05-02T16:15:58.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 30%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGT%3C/text%3E%3C/svg%3E)
Garth Thomas
0
Reputation points
answered 2026-05-03T02:54:50.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
2 answers
Won’t reset
I bought a surface laptop 3 refurbished. And it wasn’t properly reset. It is still under a local administrative account. And I tried a couple different ways to reset it but when I tried logging into my account from the start up it keeps saying I need to…
Surface | Surface Laptop | Performance and maintenance
1,284 questions
asked 2026-04-30T02:06:38.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 42%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Morgan Swenson
0
Reputation points
commented 2026-05-02T13:01:57.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
5,445
Reputation points Microsoft External Staff
Moderator
2 answers
Experiencing the known ARM crash issue on the Surface Laptop 7 (Model 2037)
Message to Microsoft Support: Hello, I am experiencing the known ARM crash issue on the Surface Laptop 7 (Model 2037) when streaming Netflix or other DRM video. The system freezes, plays a HALT‑beep, reboots without a BSOD, and then loses Wi‑Fi and…
Surface | Surface Laptop | Performance and maintenance
1,284 questions
asked 2026-04-27T19:24:57.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 80%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Chris Hardwicke
0
Reputation points
commented 2026-04-30T05:08:19.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
5
Reputation points
2 answers
Surface Laptop 7 ARM is missing the Qualcomm NPU device entirely
“My Surface Laptop 7 ARM is missing the Qualcomm NPU device entirely, and my TCON firmware is still 161.17.0.36 instead of 161.120.3.7. This means the March 25 firmware update did NOT apply. I need Tier 2 Surface Support for firmware remediation.”
Surface | Surface Laptop | Performance and maintenance
1,284 questions
asked 2026-04-28T04:44:08.1633333+00:00
Chris Hardwicke
0
Reputation points
commented 2026-04-29T12:42:25.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
18,605
Reputation points Microsoft External Staff
Moderator
1 answer
Why is Microsoft business support for Surface so terrible
Bought a new Surface Laptop 5g and returned it on Monday. Problem, the 5g would disconnect when going into deep sleep and not connect again unless doing a total reboot. Openned a ticket and then it is only email communication with a few days between…
Surface | Surface Laptop | Performance and maintenance
1,284 questions
asked 2026-04-22T15:25:53.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 87%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWP%3C/text%3E%3C/svg%3E)
William Prince
0
Reputation points
answered 2026-04-22T15:26:13.7066667+00:00
Q&A Assist
1 answer
Surface Laptop Not showing up Under device
Hi, I sent my Surface laptop in for warranty but now it no longer shows up in my devices. I didn't write down the serial number for it. I have the tracking number from UPS and it shows it was delivered to the warranty centre. Any idea of why it…
Surface | Surface Laptop | Performance and maintenance
1,284 questions
asked 2026-04-21T17:32:17.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 48%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
Lovneet Hayer
0
Reputation points
answered 2026-04-22T01:37:51.43+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Using the Surface Laptop
When closed the gap between the lid and base making opening it up to use the laptop very difficult. How can this be improved?
Surface | Surface Laptop | Performance and maintenance
1,284 questions
asked 2026-04-15T10:54:50.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 28.999999999999996%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
John A C Beattie
20
Reputation points
commented 2026-04-16T06:35:46.0766667+00:00
John A C Beattie
20
Reputation points
2 answers
looking for a small bw laser printer compatible with surface 2037
It runs Windows11 Home on an ARM64 processor. My current HP printer only outputs landscape docs regardless of my Word or printer settings, for one of several problems.
Surface | Surface Laptop | Performance and maintenance
1,284 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 2%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBR%3C/text%3E%3C/svg%3E)
1 answer
My Computer is making some noise these days like the processor fan I guess and it's slow and hanging at times very frequently, is there nearby service centre in Toronto, On Canada where I can take ?
My Computer is making some noise these days like the processor fan I guess and it's slow and hanging at times very frequently, is there nearby service centre in Toronto, On Canada where I can take ?
Surface | Surface Laptop | Performance and maintenance
1,284 questions
asked 2026-04-05T12:59:42.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 21%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYA%3C/text%3E%3C/svg%3E)
Yeafi Awal
0
Reputation points
answered 2026-04-06T02:06:56.8533333+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
2 answers
How to change the shipping address on a surface warranty repair order?
I have shipped my warranty but then noticed the shipping address was incorrect. how do I update this?
Surface | Surface Laptop | Performance and maintenance
1,284 questions
asked 2026-03-28T16:35:37.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 66%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECK%3C/text%3E%3C/svg%3E)
Charlie Kindel
0
Reputation points
edited an answer 2026-03-29T01:07:57.79+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
1 answer
Last 2 weeks have been a nightmare, NTSOSKRNL...constant BSOD, no track pad or touch monitor. Surface Laptop Studio 2
I havent had any problems with it until around 2 weeks ago. The occasional BSOD and then, since Friday, just constant BSODs - especially when I start up a game. I have tried resetting it the laptop, Uninstalling GPU drivers Nvidia and Intel using DDU,…
Surface | Surface Laptop | Performance and maintenance
1,284 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 30%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
2 answers
How check Warranty for multiple devices MS-Surface
Need to know tool if available for MS-Surface warranty check for multiple devices, bulk/batch/export sr no etc..
Surface | Surface Laptop | Performance and maintenance
1,284 questions
asked 2026-03-25T19:34:51.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 25%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kam Makwana
0
Reputation points
commented 2026-03-28T12:52:08.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
14,790
Reputation points Microsoft External Staff
Moderator
3 answers
One of the answers was accepted by the question author.
How can I remove McAfee Norton Pop Ups on Windows 11? It is not showing up on Apps or Task Manager.
I have a 1 year old Surface Pro 11 with Windows 11 and have followed suggestions for removing McAfee/Norton Pop-Ups but there are no McAfee Apps in the Apps list or in Task Manager. I'm looking for a solution to this problem or any help the community…
Surface | Surface Laptop | Performance and maintenance
1,284 questions
asked 2026-02-09T22:06:07.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 6%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERE%3C/text%3E%3C/svg%3E)
Rick Eisen
20
Reputation points
commented 2026-03-26T20:15:13.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
2 answers
How to fox attachment Keyboard
my new keyboard for my windows 10, its not working at all; its not responding to my device
Surface | Surface Laptop | Performance and maintenance
1,284 questions
asked 2026-03-25T05:45:30.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 33%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Triton Marino
0
Reputation points
commented 2026-03-26T14:00:26.3366667+00:00
Vikki-T
5,445
Reputation points Microsoft External Staff
Moderator
2 answers
Why i am not able to register my device on my Microsoft account
I am not able to register my device on my Microsoft account
Surface | Surface Laptop | Performance and maintenance
1,284 questions
asked 2026-02-02T07:02:28.9366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 40%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
V. Mallikarjun
0
Reputation points
commented 2026-03-23T13:49:55.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 33%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
Gcv
0
Reputation points
1 answer
keyboard backlight button not working
Hello, I have a Microsoft surface laptop 7, and the keyboard backlight button does not work. The button to increase and decrease brightness works, the F5 key works with Fn enabled (which the kb backlight is set to.) The lights for CapsLock and Fn…
Surface | Surface Laptop | Performance and maintenance
1,284 questions
asked 2025-09-08T01:59:52.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 53%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
Hoocan
0
Reputation points
answered 2026-03-22T14:49:25.0566667+00:00
MUSTAFA SALAH
1,290
Reputation points
2 answers
How to Fix freezing on Surface 7 laptop
Can you tell me how to prevent and fix freezing on new Surface Laptop 7?
Surface | Surface Laptop | Performance and maintenance
1,284 questions
asked 2026-03-13T16:52:48.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 54%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Diane Cappadona
0
Reputation points
commented 2026-03-21T03:39:14.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
10,925
Reputation points Microsoft External Staff
Moderator