Surface Pro 8 will not turn on

I’ve removed the personal information from your post to help keep your data safe.

Hi HH, 

I’m sorry you’re running into this, especially since it started right after the restart from the update. At this point, I recommend that you review and try the steps provided in the AI generated answer on your thread. That reply typically include the most relevant checks for this scenario. 

To help narrow this down a bit, could you share a few details with me? 

• When you connect the original Surface charger, is the LED solid, blinking, or off?
• Have you tested with the Type Cover and all other accessories disconnected?
• When you mentioned "I have tried all the reboot options and nothing is working" - does it include UEFI as well?

In the meantime, you can try the steps below: 

• First, if the Surface feels very warm, please disconnect it from power and let it cool down for a while before trying again. 
• Once it has cooled, connect only the original Surface charger (no accessories attached) and let it charge for about 15–20 minutes. 
• After that, press and hold the Power button for about 20 seconds, then release it and wait a few seconds to see if the Surface logo appears. 
• If you have the Type Cover available, reconnect it and press Windows + Ctrl + Shift + B once to reset graphic driver to see if anything changes.

If the screen still stays blank, please try checking whether the device can reach UEFI: 

• Make sure the Surface is fully powered off 
• Press and hold the Volume Up button 
• While holding Volume Up, press and release the Power button 
• Keep holding Volume Up until the UEFI screen appears 

If the device remains completely unresponsive and continues getting very warm while charging, stop repeated charging attempts for now and have it checked through Microsoft service or a local authorized provider instead. For more information, please visit How to get service or repair for Surface - Microsoft Support 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Try the following steps in order, as they apply to Surface Pro 8 not turning on after an update and getting warm while charging:

1. Disconnect all accessories and check charging
   • Unplug all USB devices, SD cards, external monitors, Type Cover, Surface Dock, and any other accessories.
   • Connect only the original Surface power supply.
   • Let it charge for at least 15 minutes.
   • Close and reopen the Type Cover (if attached), then press the power button once to see if it turns on.
   • If the LED on the Surface Connect charger is blinking, flashing, or off, follow the guidance in What to do if your Surface power supply or charger doesn’t work from the referenced article.
2. Try waking it with the keyboard shortcut
   • Attach a keyboard (or use the integrated keyboard if using a Surface Type Cover).
   • Press Windows logo key + Ctrl + Shift + B once.
   • Wait a few seconds to see if the screen comes on.
3. Force a restart
   • Press and hold the power button for about 20 seconds until the Surface logo screen appears.
   • Release the power button when the logo appears and allow it to boot.
   • After it starts, install the latest Surface and Windows updates to help prevent future issues.
4. If it still will not turn on or keeps failing to start
   • If none of the above steps work and the device continues to stay off or only shows a black/logo screen and does not complete startup, use a service option:
     • Check warranty and create a service order to send the device to Microsoft.
     • Or use an in-person service center where available.
     • If technically experienced, review Microsoft’s self-repair options for supported Surface components.

Because the device is getting “really warm” while charging and still not turning on, if the basic steps above fail, stop extended charging attempts and proceed directly to service/repair to avoid potential hardware damage.

References:

• Surface won’t turn on or start