2,312 questions
2,312 questions with Surface | Surface Pro | Performance and maintenance tags
2 answers
Order [moderator's note: PII removed]
We have been chased up regarding the above order - I believe our IT department have provided Microsoft the incorrect serial number so we need to update the serial number before returning the device. Can you please confirm the following: Please advise…
Surface | Surface Pro | Performance and maintenance
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 14.000000000000002%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
2 answers
Surface Pro 8 will not start up. I see the desktop for a second and then the screen goes black or into repair blue screen
Surface Pro 8 will not start. I have done a number of attempted repairs found online. The current message I am getting is that the there is a problem with the log file:C:\windows\system32\logfiles\srt\srttrail.txt How do I fix?
Surface | Surface Pro | Performance and maintenance
2,312 questions
asked 2026-05-05T19:38:32.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 59%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
Vicki Madrid
0
Reputation points
answered 2026-05-06T01:08:38.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
1 answer
Surface Pro Communicating to Laser Printer
Surface Pro with Windows 11. It has Snapdragon X 10-core and the ARM-based processor bought in October 2025. A month ago it quit communicating to the printer all together. Spent a2 hours on the phone with Brother Tech Support and it was determined…
Surface | Surface Pro | Performance and maintenance
2,312 questions
asked 2026-05-01T21:05:46.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 42%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Thomas Simmons
0
Reputation points
commented 2026-05-05T04:59:07.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
10,925
Reputation points Microsoft External Staff
Moderator
1 answer
Devices missing themselves under warranty
May I know the reason why my past devices with or without warranty are not showing under warranty section?
Surface | Surface Pro | Performance and maintenance
2,312 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 1%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYS%3C/text%3E%3C/svg%3E)
1 answer
unabale reset the surface pro tab
I got Surface pro as gift from my friend who bought the display piece from shop Sale. PC is locked. I tried to reset the the surface pro but not successful. PC is locked and i do not have login credentials. so I'm unable to login to reset it. Appreciate…
Surface | Surface Pro | Performance and maintenance
2,312 questions
asked 2026-05-03T04:11:29.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 77%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
Srilakshmi Itha
0
Reputation points
commented 2026-05-03T13:48:35.21+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro 11 Not Updating
Hi, I have a Surface Pro 11, 13-inch, and it is downloading the most current update into Settings, but when I try to restart my PC, it restarts, but it keeps bringing back the "Restart Required" notification a few seconds later as if it didn't…
Surface | Surface Pro | Performance and maintenance
2,312 questions
asked 2026-04-27T18:12:25.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 44%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHS%3C/text%3E%3C/svg%3E)
Henry Stafford
0
Reputation points
commented 2026-04-30T00:02:06.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
14,075
Reputation points Microsoft External Staff
Moderator
2 answers
storage issues
I have cleared out as much as possible from my surface pro. There are no files being recommended to remove on my end but it still shows that I have a small amount of starage available. There is one zip file that I am trying to remove that is rather large…
Surface | Surface Pro | Performance and maintenance
2,312 questions
asked 2026-04-27T18:27:59.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 10%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
Natia Simon
0
Reputation points
answered 2026-04-28T00:10:49.47+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro 8 will not turn on
I pushed a windows update for my Surface Pro 8 and selected to restart after the update. It never turned back on. I have tried all the reboot options and nothing is working. I tried charging it to make sure and it started to get really warm while…
Surface | Surface Pro | Performance and maintenance
2,312 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 69%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
2 answers
Recovering Clipboard Items Beyond 25 Saved or Pinned in History
Hello - Recently learned that the Clipboard doesn't save items past the last 25 captured with Snipping Tool (Windows Logo Key + Shift + S on a Surface Pro). Really appreciative of any help recovering an item beyond this history, one that was never…
Surface | Surface Pro | Performance and maintenance
2,312 questions
asked 2026-04-15T20:21:01.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 95%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC5%3C/text%3E%3C/svg%3E)
C-5786
0
Reputation points
commented 2026-04-24T01:49:51.47+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
2 answers
your updates for windows 11 have taken 16 GB of my computer and i cannot use it!
It's time for you to be accessible, to help solve the problems created by Windows 11 updates. Your updates have taken up to 16 GB of my computer, and I cannot work. I am an artist and live out of my work! I am upset as it is the only computer I can have…
Surface | Surface Pro | Performance and maintenance
2,312 questions
asked 2026-04-23T19:01:21.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 70%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHE%3C/text%3E%3C/svg%3E)
herma edwards
0
Reputation points
answered 2026-04-24T01:09:42.27+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
2 answers
I can’t logon to my windows 11 Surface Pro
I’m unable to log on to my Surface Pro. See attached jpeg screen print. i will need to talk to customer support to resolve this issue. Please provide a customer support phone number. IMG_0811.jpeg Moved from: Windows for home | Windows 11 | Accounts,…
Surface | Surface Pro | Performance and maintenance
2,312 questions
asked 2026-04-17T18:49:37.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 62%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETW%3C/text%3E%3C/svg%3E)
Tom Walczyk
0
Reputation points
commented 2026-04-21T08:39:29.3766667+00:00
Clary-N
10,925
Reputation points Microsoft External Staff
Moderator
2 answers
No Microphone available
My Surface is telling me "No audio device available" How do i fix that?
Surface | Surface Pro | Performance and maintenance
2,312 questions
asked 2026-04-20T18:51:42.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 98%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWM%3C/text%3E%3C/svg%3E)
Waldy Malouf
0
Reputation points
commented 2026-04-21T01:09:42.2133333+00:00
Clary-N
10,925
Reputation points Microsoft External Staff
Moderator
3 answers
Surface Pen writes even when not in contact with the screen
After changing batteries, my Surface Pen writes even when not in contact with the screen. I have tried diferent nibs. I have tried deleting drivers and restarting. My printing looks like one continuous scribble because the Surface Pen continues to write…
Surface | Surface Pro | Performance and maintenance
2,312 questions
asked 2026-04-13T20:58:45.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 6%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Rick Stockton
0
Reputation points
commented 2026-04-15T06:39:29.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
18,605
Reputation points Microsoft External Staff
Moderator
1 answer
Horrible issues with microsoft surface pro 11 on ARM processor
I've been a long time microsoft fan boy and really have liked the surface pro set up (now on my 3rd one). however, recent purchase of 11 with ARM processor has been very painful. can't connect One Drive backup after multiple fixes tried, citrix based VPN…
Surface | Surface Pro | Performance and maintenance
2,312 questions
asked 2026-03-25T11:41:09.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 8%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKT%3C/text%3E%3C/svg%3E)
kevin tull
0
Reputation points
commented 2026-04-09T06:46:38.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
5
Reputation points
2 answers
how do i get the touch screen function to work on my surfacce pro7 after updating to windows 11
How do i get the touch screen to work on my surface pro 7 now that i gave up and updated to windows 11. i lost the tablet layout option already, i don't want to lose touch features too. Moved from: Windows for home | Windows 11 | Devices and drivers
Surface | Surface Pro | Performance and maintenance
2,312 questions
asked 2026-04-01T23:27:32.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 28.000000000000004%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKB%3C/text%3E%3C/svg%3E)
Kathryn Brumsted
0
Reputation points
commented 2026-04-03T07:36:16.1166667+00:00
Clary-N
10,925
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Surface Pro 9 not booting
Hi, I have a Surface Pro 9 which will not get past the windows logo. I have tried to boot to a USB or BIOS and it just stays on the logo screen with no change. I have tried to change the drive in case that was the issue but the only drives i have are M.2…
Surface | Surface Pro | Performance and maintenance
2,312 questions
asked 2026-04-01T11:16:03.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 20%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBO%3C/text%3E%3C/svg%3E)
Ben Ormonroyd
20
Reputation points
commented 2026-04-02T07:33:45.1133333+00:00
Ben Ormonroyd
20
Reputation points
2 answers
Surface pro 11 and HP printers
My surface pro 11 not working with HP printers. Can anyone please suggest any SPECIFIC printer model(any make) they got to work with SP 11? HP service tram just 2 hours with my laptop and printer while I waited, no solutions. I returned the printer.…
Surface | Surface Pro | Performance and maintenance
2,312 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 52%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
2 answers
Surface Pro 12inch slim pen 2 leaving dots on screen after i lift my pen
So, i'm a digital artist and I've been using a slim pen 2 for almost half a decade at this point. It's literally never given me a single problem before. Last november, I upgraded from my surface laptop studio to a surface pro because it's more portable…
Surface | Surface Pro | Performance and maintenance
2,312 questions
asked 2026-02-12T17:22:17.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 11%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Arin Martin
10
Reputation points
commented 2026-03-27T18:53:52.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 68%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Allen
0
Reputation points
2 answers
I am unable to start a service request on a Surface Pro tablet.
I have added a Surface Pro serial number to my Microsoft account. A prompt stated that the device has been added. The device does not show in my account even after 24 hours. The device is out of warranty, however, I wish to open a service request to…
Surface | Surface Pro | Performance and maintenance
2,312 questions
asked 2026-03-24T15:53:55.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 42%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECF%3C/text%3E%3C/svg%3E)
Christopher Feighner
0
Reputation points
answered 2026-03-25T01:27:40.7733333+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
2 answers
I cannot Download a factory recovery image for Microsoft Surface Pro 6
Hi, My Surface Pro 6 is failing to boot. I’ve tried to source a recovery image from the Microsoft support site, but the download link appears to be broken. Could you provide a working link or share the necessary image file so I can restore the…
Surface | Surface Pro | Performance and maintenance
2,312 questions
asked 2026-03-24T18:47:16.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 94%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
pariwat suansethsa
0
Reputation points
answered 2026-03-25T01:01:53.6433333+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator