2,358 questions
2,358 questions with Surface | Surface Pro | Performance and maintenance tags
2 answers
My device ran into a problem and couldn’t be repaired. Click or press Enter to see other recovery options.
How do I fix my home surface pro with this on my screen
Surface | Surface Pro | Performance and maintenance
asked 2026-08-26T12:58:47.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 31%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Patrick Smallze
0
Reputation points
answered 2026-08-27T07:04:26.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
15,095
Reputation points Microsoft External Staff
Moderator
2 answers
My pen stops working as soon as I tap my screen
I've been using this ASUS stylus pen for my Microsoft Surface for a while, but ever since 2 months ago, whenever I try to draw on a program and I even so much as tap my pen, it doesn't register. Immediately when it hits my screen it shuts off…
Surface | Surface Pro | Performance and maintenance
2,358 questions
asked 2026-08-26T02:21:17.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 73%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Amerie Alvis
0
Reputation points
commented 2026-08-27T06:40:24.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
18,055
Reputation points Microsoft External Staff
Moderator
2 answers
Need to book repair/return for Keyboard - Surface Pro
Need your assistance to provide replacement for an out of warranty Keyboard for Surface Pro
Surface | Surface Pro | Performance and maintenance
2,358 questions
asked 2026-08-26T23:16:26.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 8%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Techbay Manukau Computers
0
Reputation points
answered 2026-08-27T00:17:16.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
Microsoft Surface Pro 8: Serial Hub Driver Code 10 Even After Re-Imaging the Device
Following a recent update, I started getting a Code 10 on the Serial Hub driver on my Surface Pro 8. Current symptoms (beyond the error code) Keyboard cover works in BIOS but not in Windows No battery information on the task bar, and computer will…
Surface | Surface Pro | Performance and maintenance
2,358 questions
asked 2026-03-07T14:34:50.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 64%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Paul Mullen
10
Reputation points
answered 2026-08-26T18:29:06.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 57.00000000000001%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELF%3C/text%3E%3C/svg%3E)
Luca Fracassa
0
Reputation points
3 answers
I m hvin trouble with m kebord. mn Kes re not resondin s ou cn see
I have microsoft surface 7 nd s ou cn see, i m having trouble with keys not responding I tried ll the dinostics nd nothin hs worked;
Surface | Surface Pro | Performance and maintenance
2,358 questions
asked 2026-08-25T00:21:38.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 78%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jonathan Howard
0
Reputation points
answered 2026-08-25T01:41:37.9333333+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro 9 keyboard not working
I have got Surface Pro 9. My detachable is not getting recognized. Iam not able to use the keyboard at all
Surface | Surface Pro | Performance and maintenance
2,358 questions
asked 2026-08-19T03:52:11.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 98%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Ravishankar
0
Reputation points
commented 2026-08-20T13:42:21.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
8,960
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Pro 12inch slim pen 2 leaving dots on screen after i lift my pen
So, i'm a digital artist and I've been using a slim pen 2 for almost half a decade at this point. It's literally never given me a single problem before. Last november, I upgraded from my surface laptop studio to a surface pro because it's more portable…
Surface | Surface Pro | Performance and maintenance
2,358 questions
asked 2026-02-12T17:22:17.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 11%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Arin Martin
15
Reputation points
commented 2026-08-20T11:02:33.3733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 96%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
alphabet12
20
Reputation points
1 answer
A Process Circle Appears Near the Cursor When Using an External Keyboard on Surface Pro 11
A Process Circle Appears Near the Cursor When Using an External Keyboard on Surface Pro 11. If I disconnect the keyboard the mouse cursor works normally. Why is it happening give me solution to resolve it.
Surface | Surface Pro | Performance and maintenance
2,358 questions
asked 2026-08-18T05:20:57.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 55.00000000000001%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Arun Kumar (IT)
0
Reputation points
commented 2026-08-19T13:24:14.5966667+00:00
Vikki-T
8,960
Reputation points Microsoft External Staff
Moderator
1 answer
How to fix booting freeze on Surface Pro 9
Please help! As of one week ago, my surface pro nine was completely fine and working just like always as it has for two years. Like always there’s usually a routine update so I let my computer restart and let it update. During the update my screen froze…
Surface | Surface Pro | Performance and maintenance
2,358 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 96%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
4 answers
Surface fails to boot from recovery USB
Surface fails to boot from the recovery USB. The logo appears but disappears after about 5 seconds.
Surface | Surface Pro | Performance and maintenance
2,358 questions
asked 2025-09-03T21:09:14.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 6%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Merle Sebzda
10
Reputation points
answered 2026-08-10T12:12:44.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 26%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
David Wilson (KEHS)
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Bluetooth is not listed on device manager
Bluetooth is not listed on device manager Having problem with wireless mouse
Surface | Surface Pro | Performance and maintenance
2,358 questions
asked 2026-08-08T14:04:35.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 4%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Richard Cheslock
20
Reputation points
edited a comment 2026-08-10T10:59:35.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
27,275
Reputation points Microsoft External Staff
Moderator
0 answers
Surface Pro 11 – Business conduct following repeated failure to carry out repairs
I would like to report a repeated case of non‑performance in the Microsoft Support process for my Surface Pro 11 and ask whether others have experienced similar behaviour. Below is a concise timeline of the case: • May – chargeable repair Surface Pro…
Surface | Surface Pro | Performance and maintenance
2,358 questions
asked 2026-08-08T07:37:24.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 99%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carsten Lehmann
0
Reputation points
asked 2026-08-08T07:37:24.32+00:00
Carsten Lehmann
0
Reputation points
5 answers
Cant get in touchn with support staff
In August 2025, Microsoft's own Surface Commercial Support advocate ([moderator's note: PII removed]) diagnosed a firmware/secure-boot failure on my Surface Pro 10 and approved a free warranty repair under case [moderator's note: PII removed]. Before it…
Surface | Surface Pro | Performance and maintenance
2,358 questions
asked 2026-07-31T21:25:24.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 13%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Marc Hankin
0
Reputation points
commented 2026-08-05T13:28:05.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
9,605
Reputation points Microsoft External Staff
Moderator
2 answers
sony headset not able to connect
My Sony headset is not able to connect to your microsoft surfe pro fix it soon
Surface | Surface Pro | Performance and maintenance
2,358 questions
asked 2026-08-04T17:08:57.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Vidya Sagar
0
Reputation points
answered 2026-08-04T23:46:26.8+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
I am trying to send my Surface in for warranty repair and I keep receiving the message below. How do I finalize my request.
Surface | Surface Pro | Performance and maintenance
2,358 questions
asked 2026-08-03T23:42:10.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 40%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Ross Henderson
0
Reputation points
answered 2026-08-04T01:42:33.67+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
Problems with trade in program
I purchased a new Surface on May 28th, 2026, and used the trade-in program offered by sending a Lenovo laptop for a credit. I received an email confirming that I would receive a credit for the laptop a month later. I have yet to receive the credit. …
Surface | Surface Pro | Performance and maintenance
2,358 questions
asked 2026-07-25T15:55:22.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 68%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
patricia heessels
0
Reputation points
answered 2026-07-28T08:43:18.63+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
How to keep my Microsoft Surface Pro 6 from getting hot?
My Surface Pro 6 gets hot. How can I fix this issue? Moved from: Community Center | Not monitored
Surface | Surface Pro | Performance and maintenance
2,358 questions
asked 2025-12-12T18:58:48.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 6%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
Donna Powers
5
Reputation points
commented 2026-07-28T08:09:23.21+00:00
Clary-N
15,095
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Why does my Surface Pro 6 get hot?
So, it gets hot in the top center when doing nothing or light gaming, such as geometry dash at 60 fps, or even HCR. Its the i7 16GB model, but RAM can't overheat can it?
Surface | Surface Pro | Performance and maintenance
2,358 questions
asked 2026-07-25T21:21:25.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 25%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHE%3C/text%3E%3C/svg%3E)
Harvey Enos
20
Reputation points
accepted 2026-07-27T01:03:29.5+00:00
Harvey Enos
20
Reputation points
2 answers
What is the cooling on Surface Pro 13-inch like? Does it have a fan?
What is the cooling on Surface Pro 13-inch like? Does it have a fan?
Surface | Surface Pro | Performance and maintenance
2,358 questions
asked 2026-07-26T22:03:28.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 30%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
Harshil
0
Reputation points
answered 2026-07-27T00:02:31.4966667+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
Power BI Desktop crashes on startup on Surface Pro 11 (Snapdragon X Plus) – APPCRASH in xtajit64se.dll
Hello everyone, I'm experiencing an issue with Power BI Desktop on a Microsoft Surface Pro 11th Edition with a Snapdragon X Plus (ARM64) processor. Environment Device: Microsoft Surface Pro, 11th Edition Processor: Snapdragon X Plus X1P-64-100…
Surface | Surface Pro | Performance and maintenance
2,358 questions
asked 2026-07-20T21:20:35.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 48%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Alberto Coronel
0
Reputation points
answered 2026-07-21T00:18:06.04+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator